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ITC 2021: New Technology for the Future of Insurance


ITC 2021 In Vegas

After having to host last year’s event virtually, ITC Vegas 2021 was filled with energy, excitement, and plenty of opportunities to share expertise about the direction that insurance is heading technologically. As a refresher, or for those who didn’t know,InsureTech Connect is the world’s largest gathering of insurance leaders and innovators and it occurs annually - this year it was hosted at Mandalay Bay, Las Vegas.

Ushur was excited to be part of the scene this year; in the news and on the agenda, where our CEO and co-founder Simha Sadasiva was part of a panel about the insurance customer experience revolution.

“It was wonderful for the insurance community to come together again in-person,” noted Simha. “The energy level was enough to light up the Vegas strip! Our booth was busy for the entire event, where we had the opportunity to meet with hundreds of attendees spanning carriers, brokers, core system providers, system integrators, and business process outsourcing companies.”

In the News: FINEOS Solutions Partnership

Ushur and FINEOS’ joint solution, joining FINEOS Integrated Disability and Absence Management solution (IDAM) and Ushur’s industry-first CXA platform, was not only showcased during a demo at the Ushur’s booth but also featured in Ushur’s executive panel!

Why the partnership?

Ushur just expanded its strategic partnership with FINEOS, the leading global provider of core systems for life, accident, and health insurers. The partnership facilitates key stages in the processing of absence management using IDAM.

IDAM will now integrate with Ushur’s CXA platform, and allows for intelligent automation for both front-end customer-facing communications and also back-end internal processes. The integration will simplify anything from document upload to data integration.

Together, the Ushur-FINEOS solution provides end-to-end automation of customer journeys and delivers the information to empower a smarter, more responsive and improved customer experience.

Executive Panel: State of Insurance Customer Experience: AI, Automation, and the CX Revolution

In the last two years, technological advancement in the insurance industry has grown incrementally as carriers around the world have had to adjust to a post-pandemic vision of doing business. Advancements in conversational AI, natural language learning, and intelligent AI technologies are changing the way the insurance carriers deliver on the insurance customer experience.

Simha Sadasiva, CEO and co-founder of Ushur, led a panel of industry experts and decision makers that included Steve Rullo, EVP at Great-West Life, Jennifer Daniel VP, Premier Tech at Aflac, and Jason Andrew, Chief Alliance Officer at FINEOS, for a lively discussion about how AI and automation transforms customer experience. They discussed specific use cases and possible impactful strategies for the future, including the new solutions partnership with FINEOS.

For a recording of the panel discussion, click here.

Cool Booth - Live Demos

If you made it to our booth during ITC, you may have gotten a chance to meet with Ushur’s Global Head of Insurance, Meredith Barnes-Cook, Insurance Woman of the Year. She and Ted Reed, a 37-year insurance industry veteran and former VP at Unum met with people who were interested in learning more about Ushur’s CXA platform.

Especially since throughout the conference, representatives were offering live demos in three different areas; AI-powered quote intakes, claims processing with Ushur’s Invisible AppTM, and how Ushur’s CXA platform can expedite the digital transformation of your company.

Ushur is excited to provide a robust, agile CXA platform and be part of the solution for insurance digital transformation. Let us know if you want to see it in action.

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About Ushur

Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.

Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance.

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