Kate Gingras to join Ushur as Vice President of Strategic Accounts
With a history of success introducing digitally disruptive technologies into insurance, healthcare and financial services markets around the globe, Kate Gingras, JD, joins Ushur, the customer engagement automation platform, as the Vice President of Strategic Accounts.
Gingras, an insurance and technology industry thought leader, comes to Ushur by way of market makers Pegasystems (BPM), Appian (Low-Code/RPA) and Cogito (AI/ML). At these companies, she served in executive roles leading critical lines of business through exponential growth. In her new role, Gingras will guide Ushur’s growth as an AI, automation and no-code platform leader in key verticals including insurance, healthcare and financial services.
“Kate’s extensive background in the insurance industry, both in terms of her business acumen and deep understanding of the buyer needs, is a great and timely addition to the team as we focus on meeting and exceeding the growing demands of insurers. Her familiarity with BPM, RPA, and AI tools is a huge plus as Ushur challenges incumbents head-on by combining all of these tools in one disruptive, cloud-native, purpose-built automation solution,” said Simha Sadasiva, CEO of Ushur.
Gingras earned her Juris Doctorate at Suffolk University Law School and transitioned to a career in management consulting with PricewaterhouseCoopers (PwC), Insurance Practice. After participating in 250+ consulting engagements with insurers around the globe, Gingras joined IBM Global Business Services. Through IBM, she gained expertise priming large insurers for their digital transformation journeys. Gingras has since applied her transformation capabilities to move a number of different industries forward in their digital journeys.
About her new role at Ushur, Gingras said, “I am thrilled to help insurance and healthcare companies smooth out the piece of customer engagement that sits at the intersection of OpEx and CX. The ability to support two-way engagement in the micro-moment, and then hop between SMS, voice, email, chatbot, and custom service channels, seamlessly, while executing the underlying work, has proven a digital win-win for Ushur’s clients. The Ushur leadership is unyielding and has put together a team that is incredibly mission-driven. The technology is six years ahead, and the rate of engineering delivery is impressive. It’s hard to find a software or AI company so well-positioned. I’m grateful for the opportunity to introduce this platform to the insurance and healthcare markets.”
Five New Trends in Conversational AI Since the Pandemic
Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.
Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance.
Have you ever wished that it was easier to interact with an insurance carrier? We all know that waiting on hold for what can feel like forever and scouring the Internet for answers to seemingly basic questions are major hurdles that can cause most customers to approach simple tasks, such as filing an insurance claim, with caution and dread. With Ushur’s omni-channel Virtual Customer Assistant (VCA) powered by Conversational AI, insurance carriers can automate servicing for their end users in their channel of preference. That’s why Ushur has added WhatsApp, a popular communication tool used by 2 billion people worldwide, as a communication channel.
The insurance policy is a contractual agreement that stipulates, in exchange for payment, a person or business will receive reimbursement or financial protection against losses from an insurance company. In other words, if the required premium is paid, a customer will be paid for covered damage, injury, illness or loss.
Insurance is one sector of the financial services industry which has faced challenges as it embraced the digital revolution - first by choice and then by necessity following the pandemic lockdown. Cloud computing has taken hold, but some carriers are early in exploring solutions like artificial intelligence and machine learning.Insurance companies are eager to find technologies that cannot just improve but differentiate their overall customer experience, ideally while also reducing operational expense. One specific area insurance companies are looking at closely is claims service and process automation or as Ushur likes to call it, the future of insurance.
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