By Industry
By Use Case
Quick-Start Solution Packs
Get started with pre-built solutions bundled to solve immediate challenges. Get up and running in a few weeks and realize immediate results.
Software plays an important and ever increasing role in our daily lives and we do not even realize it most of the time. You may be surprised to learn that it took less code to send a person to the moon than it does to power the smartphones we use every day. Designing and writing the code that creates software is more than a discipline - it is a difficult skill that a small percentage of the population have mastered with great success. As programming has evolved, technology companies have introduced platforms that have made it easier for both developers and non-developers to create tailored solutions. You have probably heard about these platforms, referred to as “low-code” and “no-code”, but may not know what makes them different.
Low-code platforms offer speed, encourage agility and foster collaboration, as developers work together to deliver impactful solutions.
While IT skills are not required to create applications using no-code platforms, IT plays an essential role in establishing the compliance and security governance structure, along with the sandbox (test environment) for the citizen developers. Developers will also assist if there is the need to integrate a no-code system with an enterprise application. But otherwise by design, the citizen developer builds solutions autonomously. This can reduce the contention of demand for IT talent, a challenge for many insurance companies.
The benefits of a no-code platform include agility and speed. Workflow automation is a strong use-case for no-code, where a business analyst at an insurance carrier can introduce new capabilities in less than an hour. Collaboration and the voice of the customer are amplified with no-code, with the application being built by teams that are closer to the business operations and end users. The return on investment (ROI) will be greater, with fewer resources and hand-offs between teams reducing both cost and duration, compared to development where coding is required.
Ushur delivers the world’s first AI-powered Customer Experience Automation™ platform that has been purpose-built, from the ground up, to intelligently automate entire customer journeys, end to end. Designed to deliver delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of intelligence. It combines Conversational Automation and Knowledge Work Automation in a No-Code, Cloud-native, SaaS platform to digitally transform every step of the complete enterprise customer experience – from Micro-engagements™ to entire customer journeys.
Backed by leading investors including Third Point Ventures, 8VC, Pentland Ventures, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation™ solutions are currently in production at some of the leading insurance providers across the globe including Irish Life, Unum, Aetna, Cigna and Tower Insurance.