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Customer Experience Automation Glossary

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A collection of concepts and explanations related to customer experience automation, conversational AI, and the Ushur platform. You can use this CXA glossary to learn the most essential technical terms in the industry as well as some of the capabilities and benefits exclusive to Ushur.
Customer Experience Automation
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The application of an AI-powered platform that is purpose-built to automate, scale, and remove the friction from the interactions between a company and its customers; from the beginning of a conversation through its resolution.