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Customer Experience Automation™ Platform

Unleash the power of AI and no-code to self-serve every micro-engagement™-from acquisition and onboarding to end-to-end customer service journeys.

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The Customer Experience Automation™ Company

Unleash the power of AI and No-code to self-serve every micro-engagement™ -- from acquisition and onboarding to end-to-end customer service journeys.

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Platform Overview

Intelligent Automation for Every Customer Journey

Digital Customer Self-Service

With Ushur, offer customers the self-service option that today's consumers expect when they contact your Service Center.
Learn more on Two-Way Texting

Quote Submission / RFP Intake Automation

Leverage Ushur's SmartMail & Intelligent Document Automation to get new business applications to your policy system in minutes with no manual processing required
Learn more on Triaging Customer Emails

Digital Customer Self-Service

With Ushur, offer customers the self-service option that today's consumers expect when they contact your Service Center.
Learn more on Call Deflection

First Notice of Loss / Injury / Illness Automation

Use Ushur’s AI and deep learning digital First Notice of Loss/Injury/Illness (FNOL/FNOI) solution to quickly and cost-effectively automate the customer or member experience to file a new claim
FNOL Process Automation

Helpdesk Automation

Ushur’s intelligent automation platform simplifies service desk automation that improves resolution rates and delights both your external and internal customers.
Learn more on Helpdesk Automation

Ushur's
Customer Experience Automation™
Platform

Platform Overview

Ushur’s

Customer Experience Automation™

Platform

Invisible App
Intelligent Document Automation
SmartMail
Ushur's CXA platform is certified to meet and exceed the industry's
most stringent security standards
“One of my favorite things about working with Ushur is just how quickly it went...the speed to market, to our market with our sales rep, the nibbleness of the tool...it was just so refreshing.”
Jennifer Daniels
VP Premier Technology Partnerships
“The results we got were phenominal, and we hadn’t written a line of code. We’d never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different.”
Ken Lynch Profile
Ken Lynch
Head of IS
Read the Case Study
70%
of emails were auto-triaged
95%
accuracy rates
40%
fewer resources
“The results we got were phenominal, and we hadn’t written a line of code. We’d never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different.”
Mike Simonds
COO
85%
engagement rate increase
5x
return on investment
20%
increase in NPS score

What is Customer Experience Automation ™ (CXA)?

Often the application of automation technology is focused either on handling only front-end customer service inquiries or managing back-office processes. CXA looks to solve these shortcomings.
Learn more on CXA

FREE 30-DAY TRIAL

Automate away points of friction in your customer engagements with secure, dynamic digital experiences:
  • Build, test and deploy workflows without any coding involved
  • Design intuitive app-like experiences, no downloads or logins
  • Launch campaigns to groups of contacts and monitor results in real-time
Speed, security and simplicity in one ready-to-go platform. Sign up for free and digitize in days!

Ready to level up your
Customer Experiences?

Explore the Ushur Platform, or contact sales now and start improving and automating customer experiences with incredible self-service options. You can contact us to design a custom solution for your business.
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