Unleash the power of AI and No-code to self-serve every micro-engagement™ -- from acquisition and onboarding to end-to-end customer service journeys.
With Ushur offer customers the self-service option that today's consumers expect when they contact your Service Center
Learn more on Call Deflection
Ushur enables you to proactively engage your customers and members by meeting them on their increasingly preferred digital channel of choice - Text
Learn more on Two-Way Texting
Leverage Ushur's SmartMail & Intelligent Document Automation to get new business applications to your policy system in minutes with no manual processing required
Learn more on Triaging Customer Emails
Use Ushur’s AI and deep learning digital First Notice of Loss/Injury/Illness (FNOL/FNOI) solution to quickly and cost-effectively automate the customer or member experience to file a new claim
Learn more on FNOL Process Automation
Ushur’s intelligent automation platform simplifies service desk automation that improves resolution rates and delights both your external and internal customers
Learn more on Helpdesk Automation
"It was the right platform at the right time. The web interface, the mobile platform, the automation — everything we were looking for in a product all came together in a single platform."
“One of my favorite things about working with Ushur is just how quickly it went...the speed to market, to our market with our sales rep, the nibbleness of the tool...it was just so refreshing.”
Jennifer Daniels
VP Premier Technology Partnerships
“The results we got were phenominal, and we hadn’t written a line of code. We’d never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different.”
of emails were auto-triaged
accuracy rates
processing time reduction
fewer resources required
“Ushur is a true partner in our digital transformation. Their ability to rapidly prototype and automate customer journeys has provided Unum with a competitive edge, delighting our customers while allowing our employees to focus on higher-value work. As impressive as their technology is, the quality of the Ushur team may be what sets them apart. They truly care about our success.”
Mike Simonds
COO
engagement rate increase
return on investment
processing time reduction
increase in NPS score
