Banking & Financial Services Automation
Empowering Financial Process Automation
Foster meaningful customer relationships with AI-powered banking automation. Leverage conversational AI to build streamlined digital interactions for customers and analytics to know your customers better
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What is Banking & Financial Services Automation?
Automate the Retail Banking Customer Journey
Banking Automation is application of automation technology (such as customer service chatbots) to common financial service processes that don’t require human intervention. Financial institutions can use banking automation to cut costs, improve compliance, and raise overall customer satisfaction scores.
Banking & FinServ Automation Use Cases
Bank
Card
Lending
Originations/ Onboarding
Experiencing/Nurturing
Servicing
- Product recommendations
- Abandoned application nudge
- Signup for portal/app
- ID verification
- KYC document
- Signature
- Activation with issuance
- Reecurring payment setup
- Additional information request
- Submit supporting documents
- Recurring payments setup
- Redeem promotional offer
- Fee forgiveness
- Financial wellness
- PFM nudges
- Set up direct deposit
- Set up overdraft protection
- Set up branch appointment
- Replace lost or stolen card
- Request credit limit increase
- Dispute resolution
- Resolve fraud alert
- Address declined charge
- Product recommendation
- Abandoned application nudge
- Signup for portal/app
- Hardship inquiry
- File complaint
- Update contact information
- Resolve login issues
- Deposit Status
- Handle missed payment
- Offer workout plans
- Request current payoff
- Handle missed payment
- Offer workout plans
FinServ Automation Benefits
The Benefits of AI-Powered Customer Experience Automation™ for Banks
From loan servicing and collections to hardship inquiries and account resolution, plus everything in between, financial service institutions must put their customers first. For those interactions that don’t fit or exist within a mobile application or portal, offer ease and speed by leveraging AI and Machine Learning to create self-service and proactive experiences that increase customer satisfaction and lower operational costs more than RPA can.
3x - 10x
reduction in customer response time enabling rapid processing
70%
of scalable service interactions that can be solved by healthcare-savvy AI
Banking Automation FAQs
How does banking automation support the loan application process?
Ushur enables banks and finance companies to reach out to customers via SMS or email with proactive updates on the progress of their loan applications. If additional information is needed, customers can easily and securely upload documents or answer questions. This eliminates customer friction and speeds up completed applications while reducing call and mailing costs.
How can Ushur be used to optimize payment reminders and facilitate workout plans?
Banks can immediately shift from a proactive payment reminder (or late payment alert) into creating a workout plan if the customer responds that they will miss the due date. If the customer is experiencing financial hardship, automated workflows can guide them to a secure solution to provide any necessary documents.
I already have a customer service center, or a texting service, why would I talk to Ushur?
Great! We love that you have taken big steps on your journey to customer experience success. Ushur integrates with existing technological investments easily, and can be used to help lighten the workload on customer service representatives by easily sending out requests for missing information or communicating proactively to keep customers from calling them in the first place.
