Press Release

Ushur Launches Prebuilt Healthcare Solution For Medication Adherence

Health Payers and Pharmacy Benefits Managers (PBMs) stand to benefit from the pre-built digital experiences to understand and remedy medication adherence barriers

SANTA CLARA, Calif. — May 9, 2024 — Ushur, the leader in AI-powered Customer Experience Automation™ (CXA), today announced the new addition of its prebuilt digital self-service solution for healthcare organizations looking to automate Medication Adherence journeys. 

Managing the care of any population in the US inevitably includes promoting medication adherence. Payers and Pharmacy Benefit Managers (PBMs) in all markets understand keeping members and patients compliant with their prescriptions is critical to effective management of chronic conditions as well as mitigating downstream cost impacts. 

Ushur’s innovative solution focuses on identifying and solving medication adherence barriers. Business users can now quickly deploy omnichannel, secure, interactive and HIPAA-compliant digital experiences purpose-built to improve refill adherence, inspire behavior change, and prevent spiraling costs associated with medication nonadherence.

“Payers and PBMs care deeply about the health outcomes of their members, and strive to engage them before they become non-adherent to medication regimens,” said Yvonne Daugherty, Global Head of Industries for Ushur. “Ushur launched this solution to help drive dramatically better member experiences, motivate members to take better health actions and drive down healthcare costs.”

Ushur’s pre-built digital experiences use state-of-the-art automation and artificial intelligence to get in front of members with prescription non-adherence and re-engage them to address any medication adherence barriers. Pre-built and delivered in mere weeks, UshurX leverages the Ushur CXA platform to help enterprises add two-way, outbound, digital-first engagements through HIPAA-secure and HITRUST-certified channels. 

To learn more, and request a demo, visit

About Ushur

Ushur delivers the world’s first AI-powered Customer Experience Automation™ (CXA) platform purpose-built from the ground up to intelligently automate entire customer journeys end to end. Designed to provide delightful, hyper-personalized customer experiences through rapid issue resolution and unified, omnichannel engagement, Ushur is the first-of-its-kind system of enterprise intelligence. It combines Conversational Automation and Knowledge Work Automation in a secure, no-code, cloud-native SaaS platform to digitally transform every step of the complete enterprise customer experience, from Micro-Engagements™ to entire customer journeys. Backed by leading investors including Third Point Ventures, 8VC, Aflac Ventures and Iron Pillar, Ushur’s Customer Experience Automation solutions are currently in production at some of the leading healthcare and insurance companies across the globe, including Irish Life, Aflac, Unum, Aetna, and Cigna.

Media Contact

Chris Ulbrich
[email protected]

Ready to level up your Customer Experiences?

Explore the Ushur Platform, or contact sales now and start improving and automating customer experiences with incredible self-service options. You can contact us to design a custom solution for your business.

Request a demo

Ushur Community

Join a community of Ushurites, learning and improving the best Customer Experience Automation platform available.


Join our newsletter and stay up to date on the latest thought leadership and industry content.