Health payer medicare engagement

Increasing Medicare engagement through digital self service

Customer Story

Fortune 100 Healthcare Carrier

Challenge

  • The health plan wanted to increase medicare member engagement through modern, digital channels
  • The plan wanted to test whether their medicare population would engage digitally for sales appointment setting
  • They also needed to bolster sales appointment attendance rates

Solution

  • Deployed Ushur’s Conversational Apps™ and Invisible App™ to deliver a digital app-like experience for enrollment appointment scheduling, proactive reminders and rescheduling
  • Immediately saw increased member engagement, appointment attendance and call deflection from contact centers

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