Health payer medicare engagement

Increasing Medicare engagement through digital self service

Customer Story

Fortune 100 Healthcare Carrier


  • The health plan wanted to increase medicare member engagement through modern, digital channels
  • The plan wanted to test whether their medicare population would engage digitally for sales appointment setting
  • They also needed to bolster sales appointment attendance rates


  • Deployed Ushur’s Conversational Apps™ and Invisible App™ to deliver a digital app-like experience for enrollment appointment scheduling, proactive reminders and rescheduling
  • Immediately saw increased member engagement, appointment attendance and call deflection from contact centers

Success by the Numbers

improvement in appointment attendance
of members rescheduled online instead of calling in
more active engagement from members

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