Increasing Medicare engagement through digital self service
Customer Story
Fortune 100 Healthcare Carrier
Challenge
The health plan wanted to increase medicare member engagement through modern, digital channels
The plan wanted to test whether their medicare population would engage digitally for sales appointment setting
They also needed to bolster sales appointment attendance rates
Solution
Deployed Ushur’s Conversational Apps™ and Invisible App™ to deliver a digital app-like experience for enrollment appointment scheduling, proactive reminders and rescheduling
Immediately saw increased member engagement, appointment attendance and call deflection from contact centers
Success by the Numbers
40%
improvement in appointment attendance
35%
of members rescheduled online instead of calling in
Explore the Ushur Platform, or contact sales now and start improving and automating customer experiences with incredible self-service options. You can contact us to design a custom solution for your business.
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