Increasing Medicaid engagement through digital self service
Large California-based Medicaid Plan
A large California-based Medicaid plan’s most urgent initial use case was to begin to support their member engagement for MediCal Redetermination
The first use case involved proactive outreach to their MediCal membership to secure permission to contact and verify contact data (such as details on members of a household as well as mailing addresses and cell numbers) that is now critical to support member redetermination education and process support / hand-holding
Update Member Address
Select AddressReview the current member address and update if necessary.
Current member address
Verification DocumentPlease take or upload a photo of your driver's license.
Select file to upload
Automate interactions over text and Ushur’s Invisible App™
Began with English and Spanish language support and rapidly expanded (Ushur supports more than 60 languages)
After initial results, rapidly expanding to a large number of additional use cases across their member, provider and pharmacy journeys (redeterminaton / retention, acquisition, quality / health and wellness and more)
Explore the Ushur Platform, or contact sales now and start improving and automating customer experiences with incredible self-service options. You can contact us to design a custom solution for your business.
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