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Carriers' Guide to CX in the Age of Extreme Weather

Severe weather is happening more frequently and is intensifying, and carriers need a customer experience strategy that can adapt to its severity in kind. This ebook on severe weather details the trends and changes Property and Casualty carriers have had to adapt to themselves, and the best practices for carriers to adopt in their own customer experiences. In this guide, you will also learn how automation will help insurance companies:
Offer always-on support
Respond quickly in times of crisis
Manage scale when customer service teams are overburdened
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