Hub

Your Agile Activity Hub

Driving action through frictionless engagement
Ushur's AI-powered activity hub empowers you to securely self-service tasks across diverse channels, guide stakeholders with precision, and deliver proactive updates at every turn.

Customize the experience to your processes and brand, with deployment in days. Elevate your ease of doing business with Hub.
Ushur Hub BuilderUshur Hub screen

Increase completion rate

Drive calls to action for task completion with focused views and guided journeys

Proactively engage

Deliver status updates, reminders and requests to stakeholders across multiple channels

Protect PII & PHI

Exchange sensitive data and files over an encrypted and compliant digital channel

Deliver in days

Drag and drop modules to automate experiences for fast and easy deployment

What is Ushur Hub?

White labeling & branding

Customize the visual elements and language of your experience to accurately reflect your brand.

Roles & permissions

Create and group roles based on user types to govern access to data, processes and capabilities.

No-code orchestration

Design dynamic digital experiences and automate workflows across 3rd party systems with easy drag-and-drop modules.

Built-in security & encryption

Safeguard entry with built-in Identity Access Management (IAM) or Multi-Factor Authentication (MFA).
Protect PII, PHI and sensitive files with a HIPAA, SOC2, HITRUST, GDPR, TCPA, PIPEDA, ISO20071, PCI-compliant engagement platform.
Security & compliance

Your hub, their purpose

Whomever you choose to do business with, engage through a tailored, dynamic digital experience purpose-built for their needs. Simplify data collection and task completion across a range of journey stages and touch points.

Strengthen your relationship with all your constituents by harnessing the agility you need to deliver the digital they deserve.

...and so much more...

Swift

Launch self-service experiences in days to urgently address critical business needs.

Smart

Automate manual tasks with AI-powered process, document and language intelligence.

Secure

Protect PII, PHI and sensitive files by interacting through a secure and compliant channel.

Selective

Tailor process and data views to increase control and drive action towards completion.

Proactive

Anticipate stakeholder needs by reaching out with empathetic and personalized interactions.

Persistent

Reinforce routines by driving multi-channel interactions into a flexible 24x7 digital experience.

Perceptive

Understand, interpret and extract meaningful data from files for downstream processing.

Progressive

Extend the value of your investments by augmenting with customer experience automation.

No-Code Orchestration

Use Case Creation

Merge your workflows into a unified use case, ready for publication on Ushur Hub. Design user-friendly, human-in-the-loop interfaces featuring structured forms, data views, or specialized widgets that cater to your unique process needs.

No-Code Use Case Creation Image

Workflow Design

Craft your workflow seamlessly with drag-and-drop modules, automating complex business logic effortlessly, no coding required. Explore a range of prebuilt templates and seamless 3rd party integrations.

No-Code Customer Experience Workflow Creation

Roles & Permissions

User Roles

Tailor roles to different user types by defining their name, description, and organization. Organize roles into logical groups for simplified management and configuration.

Roles and Permissions: Defining User Roles

Permissions

Implement precise Role-Based Access Control (RBAC) to fine-tune which actions and data each role can access, ensuring users only view essential information.

Roles and Permissions: Administrative editing screen

Blog Post

Accelerating Action through Frictionless Engagement

Tired of friction slowing down your customer engagements? Learn how to streamline interactions, exchange critical information, and boost productivity without adding headcount. Discover a composable application that transforms existing channels into efficient gateways for digital interactions.

Explore the Ushur Customer Experience Automation platform, a no-code solution that connects digital front ends with smart automation backends.
Read the post

Blog Post

Accelerating Action through Frictionless Engagement

Tired of friction slowing down your customer engagements? Learn how to streamline interactions, exchange critical information, and boost productivity without adding headcount.

Discover a composable application that transforms existing channels into efficient gateways for digital interactions.

Explore Customer Experience Automation, a no-code solution that connects digital front ends with smart automation backends.

Start your journey to operational excellence through transformative customer experiences today.
Read the blog
Accelerating action with Invisible Portal, your activity hub

Invisible Portal Use Cases

Invisible Portal for Insurance

This is a short paragraph about how Invisible Portal is a great portal solution for the Insurance Industry. Below, we will list all the use cases, and perhaps a highlighted use case.

Use Cases for Insurance

Carrier / Employer

LA&H Group Benefits Carrier
Ancillary & Supplemental Benefits
Carrier / Employer

Other Use Cases

  • Carrier / Broker
  • Carrier / Provider

Invisible Portal for Healthcare

This is a short paragraph about how Invisible Portal is a great portal solution for the Healthcare Industry. Below, we will list all the use cases, and perhaps a highlighted use case.

Use Cases for Healthcare

Plan Employer

Commercial, Medicare, Medicaid, Individual / Exchange

Plan / Employer

Other Use Cases

  • Plan / Broker
  • Plan / Provider

A Ushur Hub Customer Story

Irish Life elevates the broker experience by simplifying interactions and streamlining information exchange

20%
reduction in the time it takes to process data
10%
increase in customer satisfaction
Irish Life previously communicated with brokers via email for pension contribution updates. They wanted to streamline this process to enhance the overall customer experience, reduce turnaround times, and alleviate the workload on internal staff.

With Ushur Hub, these broker requests are now efficiently processed in a structured, automated manner, facilitating seamless data collection and updates within the backend systems. As a result, Irish Life has realized the following advantages:
  • Greater engagement with an efficient and easy customer experience
  • Increased security and compliance through a HIPAA-secure channel
  • Faster time-to-value in delivering solutions to service broker needs
Overall, the Ushur Hub has been a success for Irish Life.
The key driver for [Ushur Hub] was to make the process as sticky as possible for our customers. We wanted to give them a service that was so good, that when it came time to renew, they didn't want to look beyond Irish Life.
Ken LynchDirector of ITIrish Life

Products used:

Ushur Hub

Ushur Hub FAQs

How is Ushur Hub different from Invisible App?

All of the automation functionality customers have come to know and love from Invisible App that lets users securely exchange sensitive information, is also possible using Ushur Hub. Ushur Hub, however, is better suited for recurring file-based exchange experiences rather than customer conversational data collection. Ushur Hub is also best suited for desktop-based interactions while Invisible App is well suited for mobile interfaces. Finally, Ushur Hub has been designed to perfect data exchange between customer and company, and as a result it automatically displays the status of data shared, and whether its been viewed or updated - and eventually whether it’s been accepted.

How do I decide which clients, or stakeholders, I build a portal for?

Portals are traditionally static experiences that are costly to build and take significant time for development and maintenance. Ushur Hub removes the friction and cost for building portal-like client/partner-facing interfaces, so everyone can be portal-worthy. The best part is that since the Ushur Hub has a no-code builder, it is straight-forward enough for anyone to use, although the Ushur team will help to ensure you’re set up for success! This also eliminates the need to scope IT resources to build the portal.

I have a process for sending documents over email. Does Ushur Hub replace that?

95% of IT leaders worry that document submission via emails is a significant risk vector for their company’s security. Ushur Hub circumvents the risk associated with email for document submission by giving participants involved in regular document submission a dedicated site for file transfer. If your processes depend on email for sharing private data, Ushur Hub can make it easy to secure your data exchange.

Does Ushur Hub handle a specific kind of file?

Ushur Hub is a secure document management experience, which means that you can feel confident exchanging private data with any party or person. When it just comes to sharing files, there’s no limitation as to the kinds of files you can exchange. When it comes to using Ushur Hub in conjunction with Intelligent Document Automation, Ushur excels at columnar data files which it can evaluate and enrich.

What makes Ushur Hub invisible?

Usually, hubs are much like micro-sites that depend on a team of developers to build a front-end, manage enhancements and feature requests, and respond when problems arise. By comparison, Ushur Hub is built on Ushur’s no-code builder, and deployed using Ushur’s cloud-native architecture. That means the deployment, management, and enhancement process doesn’t depend on IT resources and there’s no need to plan around a full software application/microsite resource list. Finally, you can think of it as a just-in-time solution for Micro-Engagements like checking claim status, whereas static portals attempt to solve for every conceivable edge case of customer experience.

Does Ushur Hub replace portals/websites internally?

Ushur Hub does not replace internal portals and micro-sites. Those are essential for internal users, and heavy investment by IT teams to build comprehensive capabilities. Invisible portal by comparison is more purpose-built for specific file-based exchanges. It won’t replace your major broker websites.