Absence Engagement

Modernize short-term disability engagement. Streamline return-to-work.

  • Guide employees through the claims journey and scale the process of getting them back to work
  • Use GenAI to answer timely FAQ with proactive support and communication
  • Boost satisfaction with timely support and proactive communications
A new mother holding her baby. She is looking for a simple, frictionless way to engage with her carrier and employer in managing her leave of work.
ChartSpan90%

(trillion)
Estimated cost of healthcare spending for health inequities in 2040.

See the report
PWC$4,500

possible savings per patient through better care coordination for members with chronic diseases.

See the report

Where does the current process fall short?

Payers face significant challenges in managing chronic conditions within the current healthcare landscape, primarily due to the system's reactive nature. These challenges include:

  • High Costs and Resource Allocation: Chronic conditions account for a substantial portion of healthcare spending, with 90% of the nation's $4.1 trillion annual healthcare expenditures directed towards chronic and mental health conditions.
  • Lack of Preventive Measures: The traditional healthcare model focuses on treating symptoms after they appear rather than preventing them, resulting in missed opportunities for early intervention.
  • Poor Care Coordination: Effective management of chronic conditions requires seamless coordination among various healthcare providers, but the current system often suffers from poor communication and fragmented care.
  • Poor Care Coordination: Effective management of chronic conditions requires seamless coordination among various healthcare providers, but the current system often suffers from poor communication and fragmented care.

By addressing these shortcomings through a proactive approach, payers can improve member health outcomes, reduce unnecessary healthcare expenditures, and enhance the overall efficiency of the healthcare system.

Prebuilt automation solutions for short-term disability absence engagement

Transform short-term disability absence experiences

Revolutionize your absence management process with Ushur's Customer Experience Automation platform. Eliminate the manual work from repetitive data collection processes and replace it with delightful, self-service experiences that reach the employee on their preferred channel. From automated claim initiation to real-time status updates, Ushur empowers you to manage employee absences faster, smarter, and with greater efficiency.

Initiate

Guide employees through the claim initiation process as well as next steps

Proactively and compliantly gather information critical to claim approval

Streamline

Gather critical information, authorizations and e-signatures

Automatically save collected information to leave systems 

Manage

Digitally communicate with employee and employer group admins through two-way, HIPAA secure digital channels

Proactively share process updates and details on next steps

Deliver case and care management support

Return

Seamlessly collect and share employee return-to-work date

Guide and educate employees on the return-to-work process

1

Streamlined claim initiation

Leverage the HIPAA-secure Invisible App, to facilitate seamless communication between employees and carriers. By automating outreach and securely exchanging key documentation without the need for app downloads, Ushur ensures a quick and efficient start to the claims process, enhancing both employee satisfaction and carrier efficiency.

A woman smiling after using Invisible App to initiate a absence claim
2

Answer Frequently Asked Questions

Enhance the process of addressing frequently asked questions (FAQs) by using Invisible App, to deliver instant, automated responses to employee inquiries, ensuring employees receive timely and accurate information about their absence requests while guiding them to the appropriate resources, all without the need for live agent intervention.

Absence Management woman with cancer smiling
3

Easily collect claimant authorizations

Simplify the collection of claimant authorizations using Invisible App. By automating the distribution and secure submission of essential forms, Ushur enables employees to quickly and easily provide the necessary authorizations digitally, streamlining the process and reducing the reliance on traditional paper-based methods.

A man smiling at the camera after moving through a simple signature authorization workflow in Invisible App for his leave claim.
4

Collect Return to Work information

Streamline the collection of Return to Work information by utilizing Invisible App. This enables carriers to automate the gathering of critical return dates and other essential details directly from employees, ensuring a smooth and efficient transition back to work while minimizing manual follow-ups and paperwork.

A man walking while able to provide his return to work date and information to his carrer using a simple workflow in Invisible App

Designed by business users. Deployed with a single click. Without the need for traditional mobile apps.

Ushur's comprehensive solution transforms absence management from a complex, time-consuming process filled with excessive reach-out calls into a streamlined, efficient set of self-serve interactions. By addressing key pain points with targeted technology solutions, Ushur enables carriers and claimants to manage their absence management processes with ease and compliance.

Absence Engagement Invisible App screen that collects surgery date information
Customized branding for recognition and trust
A HIPAA-secure rich user experience designed to be intuitive and engaging
Minimal IT and no professional services needed
Customized for each member and reachable 24/7
FAQ system that is accessible and easy to access for policyholders and claimants

Handle leaves of absence with efficiency. We have security addressed.

We know PII/PHI and security are a top concern. The Ushur CXA platform is HIPAA-secure, TCPA compliant and is HITRUST and SOC2 certified. Rest assured your working in a highly secured platform.

HIPAA logoHITRUSTPCIAICPA SOCCIS logoGDPR logo

Blog Post

The Ultimate Guide to Automating Specialty Provider Credentialing and Enrollment

Discover proven strategies to optimize your specialty provider onboarding workflow, from automating credentialing to improving data integration. Learn how to reduce onboarding time, enhance the provider experience, and efficiently manage contracts and documents. Implement these best practices to build a robust specialty provider network.

Read the post
Blog Display Image

Blog Post

From Complexity to Efficiency: How AI Streamlines Short-Term Disability Absence Engagement

Discover how AI transforms short-term disability management, addressing key carrier challenges and boosting operational efficiency.

Readers will learn how AI can:

  • Reduce call volumes and operational costs
  • Enhance policyholder support and satisfaction
  • Enable cost efficiency and scalability
Read the post
Absence Engagement woman with cancer that is smiling after a frictionless experience using Ushur Invisible App to manage her absence leave with her carrier

Ushur for Absence Management

Enabling compliance and improving communication in every interaction

The Ushur AI-powered CXA Platform enables stakeholders to realize a better absence and leave management experience.

40%

NPS score improvement

85%

CSAT score improvement

3

weeks to deploy

42%

outbound calls eliminated

CarriersEmployees

Carriers

Revolutionize absence management for short-term disability claims, empowering carriers to streamline processes and enhance member experiences. This comprehensive solution reduces manual workload while improving response times and operational efficiency.

Employees

Ushur's customer experience automation platform transforms the absence management experience for employees, making short-term disability claims simple and stress-free. From easy claim initiation to real-time updates, Ushur provides a streamlined, personalized digital journey that puts employees' needs first.

Carriers

“Ushur has transformed our absence management operations, allowing our team to focus on complex cases and significantly improve our service quality.”

Employees

“I thought filing for short-term disability was going to be overwhelming. But when my carrier implemented Ushur’s CXA platform, it was easier to get support and information and I felt supported every step of the way.”
Benefitfocus
Equitable
Aflac
IEHP
Unum
GoodRx
Irish Life
Colonial Life
Societe General
Specialist Management Solutions
Great-West Life Co.
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AI from Ushur for Absence Management

Streamlined Workflows for easier Absence Engagement

Ushur Experience OS (XOS) platform enables groups and worksite benefits carriers to better manage the absence management process. From

Experience OS use case graphic
Chat
Voice
Insights
An AI Agent for
Insurance

Absence Management

Streamline the leave management process with AI and automation.

AI Agent

An operating system for better, faster, and more personalized disability management experiences

A new and streamlined way to manage short-term disability absences. The Ushur ExperienceOS enables enterprises to deploy skilled AI Agents en masse to scale the human-like touch that customers demand. Design agents with the skills they need to support end-to-end absence experiences.

AI agent skills icons from Ushur

Ready to level up your Customer Experiences?

Explore the Ushur Platform, or contact sales now and start improving and automating customer experiences with incredible self-service options. You can contact us to design a custom solution for your business.

Request a demo

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