Slack Integration

Ushur’s integration with Jira Service Desk allows you to turn your approvals into quick and seamless two-way text messages. Ushur for Approvals engages with approvers on their mobile phones, and all interactions are logged back into Jira Service Desk automatically to accelerate your approval workflows.

How it works

Once Ushur is installed on slack, when a user wishes to file a ticket, they simply type their issue and initiate the Ushur App to handle that issue or they type /ushur createticket followed by giving the ticket description. Ushur’s Natural Language Understanding will read the unstructured text and classify it into a particular category, automatically files a ticket in your backend system (Jira, ServiceNow, Zendesk, etc.), and responds to the user with the ticket details. Ushur then provides the user with status updates throughout the lifecycle of the ticket. Or maybe the user might just need a knowledge article or FAQ. Ushur is able to automatically send those based on the classification of the request. The workflows themselves can be customized in the Ushur app and deployed instantly.

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Benefits

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No login to service desk applications

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Meet your employees on their preferred communication
channel

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Speed up help desk processes

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Eliminate manual data entry

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Eliminate manual data entry

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Bring intelligent automation offered by Ushur into Slack

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Interested in learning more about what Ushur can automate for your company?
Don't hesitate to reach out to us with any questions you may have.