ServiceNow Integration
How it works
When incident status changes in ServiceNow, it triggers Ushur to send a text message to the customer. Customers confirm or reject the resolution with additional comments through messaging, and never have to login into ServiceNow. Ushur can also aggregate and log all customer interactions into ServiceNow, make the appropriate state changes to the incident in ServiceNow for audit, compliance, and reporting purposes, and can provide the capabilities needed to automatically scale service requests in ServiceNow.
Benefits
Fast, Efficient Incident Workflows
Ushur installs directly into your ServiceNow instance, can be used immediately, and tailored specifically to your needs–regardless of whether you work with internal or external customers.
Off the shelf
or customizable
No logins and no desktop instances are needed. With Ushur, companies turn their incident management workflows into easy-to-use and simple text messages experiences.
Dashboards
and Analytics
Ushur’s dashboards and analytics provide insights into customer and user patterns including service desk performance, customer satisfaction score, NPS, and other critical business KPIs.
Benefits
Instantly confirm on the resolution of incidents from your mobile device
Additional notes can be provided via text messaging on the incidents
Works via Ushur’s patented
Micro-Engagements™
All interactions are logged back into the ServiceNow tables
Customers don’t need to login into ServiceNow to confirm resolutions
Works on all phones and works in 192 countries
History of all interactions available in ServiceNow
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Interested in learning more about what Ushur can automate for your company?
Don't hesitate to reach out to us with any questions you may have.
