ServiceNow Integration

Ushur for ServiceNow is for mobile, instant, real-time resolution on the ServiceNow platform over automated messaging. Ushur integrates with ServiceNow allowing customers to confirm the resolution of their incident tickets, and to request feedback with Customer Satisfaction Score (CSS) & Net Promoter Score (NPS) over messaging. Customers can confirm resolutions without logging into ServiceNow.

How it works

When incident status changes in ServiceNow, it triggers Ushur to send a text message to the customer. Customers confirm or reject the resolution with additional comments through messaging, and never have to login into ServiceNow. Ushur can also aggregate and log all customer interactions into ServiceNow, make the appropriate state changes to the incident in ServiceNow for audit, compliance, and reporting purposes, and can provide the capabilities needed to automatically scale service requests in ServiceNow.

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Benefits

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Fast, Efficient Incident Workflows

Ushur installs directly into your ServiceNow instance, can be used immediately, and tailored specifically to your needs–regardless of whether you work with internal or external customers.

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Off the shelf
or customizable

No logins and no desktop instances are needed. With Ushur, companies turn their incident management workflows into easy-to-use and simple text messages experiences.

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Dashboards
and Analytics

Ushur’s dashboards and analytics provide insights into customer and user patterns including service desk performance, customer satisfaction score, NPS, and other critical business KPIs.

Benefits

mobile

Instantly confirm on the resolution of incidents from your mobile device

Additional

Additional notes can be provided via text messaging on the incidents

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Works via Ushur’s patented
Micro-Engagements™

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All interactions are logged back into the ServiceNow tables

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Customers don’t need to login into ServiceNow to confirm resolutions

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Works on all phones and works in 192 countries

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History of all interactions available in ServiceNow

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Interested in learning more about what Ushur can automate for your company?
Don't hesitate to reach out to us with any questions you may have.