Guidewire and Ushur’s certified partnership transforms the Property & Casualty platform into an essential solution for insurers to shorten claim duration and reduce manual processing while delivering a state-of-the-art customer experience.
Guidewire is the industry-leading insurance core platform for Property and Casualty (P&C) carriers. Ushur is proud to partner in making the lives of policyholders, claimants, and claims adjusters easier than ever with the automation of critical conversations. Ushur’s conversational AI securely automates inbound and outbound claims interactions, with its API-based design making it simple to both pass information and documents to Guidewire, and trigger conversations from Guidewire. With Ushur’s no-code, drag-and-drop workflow builder and industry-specific templates, business analysts can design and deploy customer experiences in hours or days, while lessening the demand on their IT teams.
Offer customers the flexibility of digital self-service to report an auto accident with a direct interface to Guidewire ClaimCenter. Replace static forms or phone calls with an easy, secure conversation through call deflection, or on the policyholder’s channel of choice, including SMS, email, web, or WhatsApp.
Automate the immediate outreach to injured workers as soon as a new claim is reported. Proactively explain the claim process, request critical information like their doctor and RTW target date, plus an e-signed medical authorization. Then interface everything directly to Guidewire ClaimCenter.
