PARTNERSHIPS, ALLIANCES & INTEGRATIONS

Partners: Guidewire

Guidewire and Ushur’s certified partnership transforms the Property & Casualty platform into an essential solution for insurers to shorten claim duration and reduce manual processing while delivering a state-of-the-art customer experience.

Where does Ushur fit in the Guidewire ecosystem?

Guidewire is the industry-leading insurance core platform for Property and Casualty (P&C) carriers. Ushur is proud to partner in making the lives of policyholders, claimants, and claims adjusters easier than ever with the automation of critical conversations. Ushur’s conversational AI securely automates inbound and outbound claims interactions, with its API-based design making it simple to both pass information and documents to Guidewire, and trigger conversations from Guidewire. With Ushur’s no-code, drag-and-drop workflow builder and industry-specific templates, business analysts can design and deploy customer experiences in hours or days, while lessening the demand on their IT teams.

Guidewire Accelerators for ClaimCenter

Ushur Auto First Notice of Loss Customer Experience Accelerator

Offer customers the flexibility of digital self-service to report an auto accident with a direct interface to Guidewire ClaimCenter. Replace static forms or phone calls with an easy, secure conversation through call deflection, or on the policyholder’s channel of choice, including SMS, email, web, or WhatsApp.

Ushur Worker's Compensation Claimant Contact Customer Experience Accelerator

Automate the immediate outreach to injured workers as soon as a new claim is reported. Proactively explain the claim process, request critical information like their doctor and RTW target date, plus an e-signed medical authorization. Then interface everything directly to Guidewire ClaimCenter.

Benefits

  • Achieve rapid speed to value for both improved customer experience and operational efficiency
  • Integrate with Guidewire for secure inbound and outbound 2-way conversations and 1-way notifications
  • Connect with additional backend systems to create a consistent claim (or quote, policy, or billing) experience across all lines of business
  • Deploy your first P&C specific conversation in weeks, then add more in hours or days
  • Lighten the workload of your key IT partners by making it easy to introduce certified technology that makes automation easy

Already have Guidewire and want to see how Ushur's partnership revolutionizes the P&C claim experience?