Ushur revolutionizes P&C operations with AI-powered automation, delivering faster claims, seamless policy servicing, and exceptional customer experiences.
Offer customers the flexibility of digital self-service to report an auto accident with a direct interface to Guidewire ClaimCenter. Replace static forms or phone calls with an easy, secure conversation through call deflection, or on the policyholder’s channel of choice, including SMS, email, web, or WhatsApp.
Automate the immediate outreach to injured workers as soon as a new claim is reported. Proactively explain the claim process, request critical information like their doctor and RTW target date, plus an e-signed medical authorization. Then interface everything directly to Guidewire ClaimCenter.
customers contacted within 1st week
NPS score improvement
faster data collection
CSAT score improvement
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Aflac struggled with slow and inefficient communication between its sales team and brokers, hampering responsiveness and the ability to access critical data in real time. This gap undermined broker interactions and limited the sales team’s ability to present informed solutions effectively.
