of insurers admit the lack of a customer experience strategy in their organization
See the reportof insurance customers say their insurer’s digital tools create an inefficient claims process, don’t keep them informed, and don’t reduce time spent on the phone
See the reportof insurance customers who submitted a claim digitally say the process is too complicated, and 23% say it takes too long
See the reportInsurance companies have a significant opportunity to deliver exceptional customer experiences and to improve engagement in today's rapidly evolving digital landscape. Legacy systems, siloed data, and manual processes hinder insurers' ability to provide seamless, personalized interactions across multiple channels. Additionally, rising customer expectations for digital self-service options, proactive communication and value-added services put pressure on insurers to innovate quickly.
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The Ushur CXA AI-powered Platform enables insurers to realize decreased costs in customer processing and increased customer and policyholder quality of service. See how we support both.
RFP submissions auto-processed for better handling during peak times
NPS score improvement
faster data collection
CSAT score improvement
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Irish Life faced a monthly challenge of processing 3,000 pension contribution documents submitted by clients in various formats, often containing missing or incorrect information. This inconsistency required staff to spend four to five days each month manually indexing, cleaning, and reformatting the data.
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By implementing Ushur's Intelligent Document Automation (IDA), Irish Life automated the ingestion and reconfiguration of these diverse documents into actionable content, significantly reducing manual processing time and enhancing operational efficiency.
