Ushur streamlines group and worksite communications for employer groups, brokers and employees / families. We deliver AI-powered, omni-channel, interactive, and secure communications for business and consumer customers alike.

See it in action

file

RFP & Census Automation

agents for faster quote intake and responses.

circle-arrow-up-right

Ushur for LA&H Insurance Automation

Elevate the customer journey and share, request and receive needed information through a secure two-way engagement platform that delivers better applicant and policyholder outcomes and drives down costs. Some of the experiences we help drive include:

circle-chevron-left

circle-chevron-right

Market Development & Broker Relationships

RFP/Quote

Onboarding

Enrollment

Administration

Claims/Absence

Market Development & Broker Relationships

circle-small
Product brochures access for sales, producers, and employers
circle-small
Agent license validation requests
circle-small
New offering campaigns
circle-small
Pricing updates
circle-small
Target account guidelines
circle-small
Schedule call with underwriter

circle-small
RFP email identification
circle-small
Structured data validation and transformation for census file and other attachments
circle-small
Missing data request
circle-small
Data transfer to quote/UW systems
circle-small
Deliver quote proposal
circle-small
Schedule call with underwriter
circle-small
Deliver quote proposal
circle-small
Automated data intake for quote & RFP
circle-small
Initiate renewals & audits

circle-small
Finalize plan and request missing info
circle-small
Share RFP census file & receive changes
circle-small
Request employer contact details
circle-small
Offer opt-in for employer communications
circle-small
Initiate renewals & audits
circle-small
Schedule call with underwriter

Enrollment

circle-small
Pre-enrollment outreach
circle-small
New hire welcome
circle-small
Request mobile #
circle-small
Digital comms opt-in
circle-play
Benefits education
circle-small
Leave program overview
circle-small
Selection decision support
circle-small
Request EOI form

circle-small
Data intake for file-based enrollment
circle-small
Dependent eligibility validation (via OCR)
circle-small
Provide digital ID cards

Administration

circle-small
Confirm employer contact
circle-small
Change requests
circle-small
Data intake for file-based changes
circle-small
Deliver invoice
circle-small
Email triage, route & acknowledge
circle-small
Send benefits reminders
circle-small
Offer payment reminders

circle-small
Facilitate EFT enrollment
circle-small
Provide commission alerts
circle-small
Schedule call with billing specialist

Claims/Absence

circle-small
New claim / leave
circle-small
Email triage, route & acknowledge
circle-small
Date requests: first day out, delivery, surgery, return to work
circle-small
Survey for claims eligibility/benefits reminder
circle-small
E-authorizations
circle-small
Document, ID, certificate uploads

circle-small
Provider network intro
circle-small
Claim status updates
circle-small
EFT enrollment
circle-small
Missing info requests
circle-small
Schedule call with claims adjuster

Blog Post

circle-dot

3 Steps to Improve the Insurance Claims Experience

Read the post

Ushur for Insurance Automation

Ushur insures better experiences for better customer outcomes

Ushur enables carriers to realize decreased costs in customer processing and increased policyholder engagement and retention. Our numbers speak for themselves.

Improved engagement

85%

RFP submissions auto-processed for better handling during peak times

Delight customers

40%

NPS score improvement

Unbelievable efficiency

95%

faster data collection

High value interactions

85%

CSAT score improvement

eGuide

circle-dot

Guide to More Effective and Efficient Group Benefits Communications

Get the Guide

An Insurance Automation Customer Story

Equitable Employee Benefits Transforms Quote Processing with AI-Powered Automation

Challenge

Ushur Solution

Influx of quotes

Equitable Employee Benefits faced an overwhelming influx of unstructured quote requests arriving via email, requiring manual extraction of complex census data. This labor-intensive process was time-consuming, constrained scalability, and risked service delays, creating challenges in maintaining operational efficiency during peak demand periods.

...we can have it set up in our systems...and turn an accurate quote around much quicker than the industry average.

Stephanie Shields

Head of Employee Benefits

AI + Automation to the rescue

With Ushur SmartMail™, Unum is classifying more than 600,000 annual requests, and automatically removing junk and duplicate emails from the AskUnum workflow.