Healthcare Automation Solutions

Better communications with HIPAA-compliant automation

Elevate member and patient experiences
Augment live interactions to reduce staff burden and operating costs
Support better health and wellness

See it in action

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Chronic Conditions

for better outreach and support and reduced emergency care.

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Blog Post

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The Ultimate Guide to Healthcare Automation: Transforming Health Outcomes and Operational Efficiency with Compliant Engagement

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Platform flexibility to support entire healthcare journeys

A small sampling of journey phase and micro-engagement™ examples are shown below

Ushur supports our customers and their end customers (B2B and B2C) through the entire healthcare journey. With our no code platform, we allow companies to rapidly build and deploy automations for use cases utilizing citizen developers who do not need programming or engineering experience.

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Sales, Enrollment & Retention

Member Service

Population Health, Quality & Well-being

Claims

Sales, Enrollment & Retention

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Cross-channel contact info gathering & digital opt-in
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Renewal reminders
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Annual/Open Enrollment announcements and reminders
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Benefit change overviews / Annual Notice of Change (ANOC) w/ AI powered FAQs
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Benefits selection decision support
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Benefits education (health and supplemental / ancillary)

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Cross-sell & up-sell
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Age-in & age-out notifications
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Sales appointment scheduling & rescheduling

Member Services

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Digital registration/onboarding
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Digital warm welcome
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Digital ID cards
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Surveys - Health Risk & Need Assessments, SDOH, Experience / CAHPS, NPS
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Benefits education (ongoing)
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SDOH and community resource guidance and support (including invitations to community events)

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Prior authorization education & process support
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Life events, ex. add dependent
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Information updates, ex. address change, beneficiaries
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Portal & App adoption / utilization

Population Health, Quality & Well-being

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Closing gaps in care (HEDIS, etc)
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Care plan adherence
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Care navigation for chronic conditions and pregnancy
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Medication adherence
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Provider selection / change
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Provider referral management support

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Telemedicine access / appointments (medical & behavioral health)
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Emergency room diversion
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Pre- and post-discharge transition support
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Preventive care education
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Appointment setting / reminders - care management, pharmacy

Claims

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Inquiries (claim status, EOB explanations, eligibility, etc.)
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Claims status tracker
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Proactive status notifications
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Cost transparency
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Coordination of Benefits
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Grievance handling & appeals

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Payment support
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Prior authorization education & process support

Ushur for Healthcare Automation

Ushur insures better experiences for better customer outcomes

The Ushur CXA AI-powered Platform enables insurers to realize decreased costs in customer processing and increased customer and policyholder quality of service. See how we support both.

Improved engagement

85%

RFP submissions auto-processed for better handling during peak times

Delight customers

40%

NPS score improvement

High efficiency

95%

faster data collection

High value interactions

85%

CSAT score improvement

Features that support the enterprise and their customer

Empower your organization with AI-driven solutions that streamline enterprise workflows while delivering personalized, seamless experiences your customers can trust—because exceptional service starts with intelligent automation.

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HIPAA-secure

Omni-channel platform

No-code platform

An image of a woman and her daughter playing in fall leaves. They are safe and secure online during their interactions with their health insurance carrier because of Ushur.

HIPAA-secure

We enable healthcare companies to have two-way conversations in a secure channel. Invisible App™, Invisible Portal™ and SmartMail give companies and patients secure channels to make data pulls and pushes of PHI and PII in a HIPAA-secure platform. Now members and patients can opt-in for appointment reminders, reschedule their appointments and quickly interact with member or patient services from any device.

A woman using multiple devices when talking to her health insurance company.;

Omni-channel platform

Omni-channel patient engagement policies require the ability for patients to self-service over any channel. Across from an IVR, to SMS, WhatsApp, chatbots, and more, patient experiences require accurate information and flexible conversations. Ushur gives healthcare companies flexibility and patients the opportunity to engage with them in their preferred channel.

No-code platform

Our true no-code drag and drop builder enables IT teams to give non-technical users the tools to quickly build and deploy automation solutions. Repetitive tasks that consume the time and effort of critical personas who could otherwise focus on improving patient experiences can be automated–allowing workers to focus on providing elevated customer experiences. Ushur lowers the total cost of ownership and cuts the time to value for any automation project.

eGuide

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Guide to More Effective Healthcare Population Health and Wellness Communications

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A Healthcare Automation Customer Story

IEHP Enhances Member Engagement with Ushur

Challenge

Ushur Solution

Communication struggles

IEHP’s challenges included reliance on an external vendor for campaign execution, making engagement-centered communications costly and time-consuming. Constantly changing member and provider demographics also created an ongoing struggle to maintain accurate contact information, resulting in high volumes of returned mail. These hurdles highlighted the need for an automated, real-time solution to streamline communications, improve data accuracy, and boost engagement.

An image of a man being bogged down by manual paperwork sorting and data entry.

The Ushur Solution

Through a two-pronged approach, Ushur’s platform enabled IEHP to launch secure, HIPAA-compliant two-way communications while removing the cumbersome extra step of moving from text to a portal. Ushur’s No-Code Platform also empowered “citizen developers” at IEHP to build automated campaigns without needing heavy IT involvement. This partnership continues to expand across departments, strengthening engagement for members and providers, improving satisfaction, and driving better health outcomes.

200%

of Response Rate goal acheived

1.5M

Members contacted within weeks of launch