Insurance Automation Solutions
AI-Powered Automation Across Experience Customer Journeys
- Elevate LA&H and P&C customer experiences.
- Reduce friction, drive operational efficiency and cost savings and optimize front and back-end processes
- Quickly and efficiently share, request and receive needed information via secure digital channels
- Leverage domain-specific AI to securely augment live interactions and automate email and document processing
60%
of insurers admit the lack of a customer experience strategy in their organization
See the report59%
of insurance customers say their insurer’s digital tools create an inefficient claims process, don’t keep them informed, and don’t reduce time spent on the phone
See the report32%
of insurance customers who submitted a claim digitally say the process is too complicated, and 23% say it takes too long
See the reportDigitization of Customer Engagement
Insurance companies have a significant opportunity to deliver exceptional customer experiences and to improve engagement in today's rapidly evolving digital landscape. Legacy systems, siloed data, and manual processes hinder insurers' ability to provide seamless, personalized interactions across multiple channels. Additionally, rising customer expectations for digital self-service options, proactive communication and value-added services put pressure on insurers to innovate quickly.
- 80% of insurance customers are enthusiastic about insurers that connect their products to broader environmental, social, and governance (ESG) initiatives
- 48% of insurance customers would switch providers due to a lack of a personalized experience
- 90% of life insurance customers want to manage their policies through digital channels
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Ushur for Insurance Automation
Ushur ensures better experiences for better customer outcomes
The Ushur CXA AI-powered Platform enables insurers to realize decreased costs in customer processing and increased customer and policyholder quality of service. See how we support both.
Improved engagement
85%
RFP submissions auto-processed for better handling during peak times
Delight customers
40%
NPS score improvement
Unbelievable efficiency
95%
faster data collection
High value interactions
85%
CSAT score improvement
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An Insurance Automation Customer Story
Irish Life Automates Pension Contribution Processing with Ushur
The Pain Point
Irish Life faced a monthly challenge of processing 3,000 pension contribution documents submitted by clients in various formats, often containing missing or incorrect information. This inconsistency required staff to spend four to five days each month manually indexing, cleaning, and reformatting the data.
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The Ushur Advantage
By implementing Ushur's Intelligent Document Automation (IDA), Irish Life automated the ingestion and reconfiguration of these diverse documents into actionable content, significantly reducing manual processing time and enhancing operational efficiency.