Join us at HumanX

• Learn how Ushur currently helps healthcare, financial services and insurance companies worldwide deliver delightful and impactful self-service customer engagements.
• See live, interactive demos of our AI-driven solutions, like AI Agent. Powered by Ushur’s Customer Experience Automation™ platform, the AI Agent delivers a range of advanced capabilities, such as:
  • Omnichannel Engagement: Seamlessly communicates with members across SMS, email and web, providing 24x7 support on their preferred channel. 
  • Call Deflection: Allow members to seamlessly transition from a phone call to a secure messaging-based channel, bypassing wait times for more convenient care.
  • Crisis Intervention Workflows: Escalates sensitive scenarios, such as mental health crises or domestic violence, to human teams for timely and appropriate resolution.
  • Simplifying Complex Information: Breaks down intricate healthcare details into clear, 6th-grade reading level language, enhancing accessibility and understanding.
  • Multilingual Support: Supports English, Spanish, Chinese, Vietnamese, Korean and Portuguese to serve broader member demographics.
  • Integration with Backend Systems: Seamlessly connects with third-party applications for additional processing, ensuring smooth and efficient follow-up task completion.

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