Analyst Coverage
2024 Gartner® Hype Cycle™ for Healthcare Payers
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Experience Automation
to Drive Outcomes

Join the world’s leading organizations transforming customer experiences with the Ushur Customer Experience Automation platform. Automate workflows and business processes, deploy AI Agents, and deliver seamless, compliant, and personalized engagement at scale.

Ushur helps organizations increase engagement by up to 30% and drive 75%+ faster data collection.

Customer Experience Automation Platform

Fostering Engagement Through Frictionless Digital Experiences

Getting customers to act can be challenging, especially when relying on outdated systems and manual outreach. Ushur transforms your customer experience with modern, adaptable self-service solutions, streamlining the process while saving time and resources.

Ushur Platform
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Two-way Engagements

Proactive, conversational experiences that capture customer intent, adapt to evolving needs and respond to engage with customers in real-time

Two-Way Engagements
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End-to-end Automation

Easily embed intelligence and 3rd party integrations to automate every step of the customer journey - processing data, documents, and insights

APIs & Integrations
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Secure and Compliant

HIPAA, PCI-DSS, HITRUST certified and much more - enterprise-class architecture protects PII and keeps confidential conversations secure.

Security & Compliance
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Fastest Time-to-Value

Leverage pre-trained AI skills, no-code workflows and easy integrations for quick results and rapid value realization.

Case Studies
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Invisible App
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Transform customer experiences with Ushur’s Invisible App—seamlessly delivering guided, self-service interactions that feel personal, intuitive, and effortless.

Invisible App
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Hub
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Centralize every engagement with the Ushur Hub, where AI Agents unify cross-channel conversations for a 360-degree view of your customers’ needs.

Hub
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SMS & Messaging
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Engage customers across SMS, chat, and voice channels with AI Agents delivering instant, conversational, and personalized support anytime, anywhere.

SMS & Messaging
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Email
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Turn email into an action-packed channel with AI Agents that triage, summarize, and extract insights to accelerate customer resolutions.

Email
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Proactive, Prebuilt and Personalized Digital Experiences

Unleash the potential of Customer Experience Automation - right-sized to your specific needs. Address and resolve immediate pain points across the customer journey with prebuilt digital engagements, ensuring rapid time-to-value in just weeks.

Latest from Ushur

Webinar

Transforming Provider Order Intake & Engagement with Automation

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EGuide

What to look for in a digital experience solution

Get the checklist
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