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Discover insights, trends, and innovations in automation, AI, and customer experience to help your business deliver exceptional service and efficiency.

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California Health Plans Must Act Now As CalAIM D-SNP Deadlines Threaten Market Access

Most recent posts

Why Conversational AI is Customer Service’s Greatest Tool Yet

Top 5 intelligent Automation Questions Answered

Should you meet with Ushur at CCW? (Hint: Yes)

A Look at Ushur’s Invisible App: Dynamically Engage with Customers without any App Development

Meet Ushur’s Intern Class of 2019

The Ultimate Guide to Automated Enterprise Email Processing

Introduction to Workflow Automation + Conversational AI

Secure Your Data: SOC 2 Compliance

Simha Sadasiva at InsurTech Summit 2019

Stay Hungry, Stay Focused & Stay Frugal

How can we use Conversational AI for Service Desk?

It’s 2018: Why are your I.T. service desk requests still stuck in email?

How to Stay Compliant with Claims Processing

Chatbots as Insurance Agents

Does your company need chatbots?

3 Reasons Your HR Department Needs Chatbot Automation

Will AI Change Banking?

Has the Insurance Industry Fully Embraced Chatbots?

2017 Millennial Mobile Consumer Report

Why Retail Apps are a Waste of Money

Is Promotional Marketing Dead?

Powered by Service (Bots)

Will AI Fix our Frustration with Customer Service?

Is Phone-Based Customer Interaction Costing US Companies $61B per Year?

Servicebots for better retail?