The Ushur and Amazon Connect Benefit
Agents get the power of automation and also can be reached by customers with just one click any time a customer gets stuck.
Enable Customers on Every Channel
Customers can pick up where they left off and agents can leverage all data already provided with Ushur + Amazon Connect
Ease IT Burdens
Build customer experiences in a no-code development environment and deploy with a single click
Help Agents Gather Data
Ushur Invisible App can call agents queues when needed or be issued by agents when data is missing
The Ushur CXA platform and Amazon Connect integration make deflection from inbound phone calls and subsequent re-engagement a ready-to-display solution within your enterprise customer experience strategy. Ushur already helps enterprises address gaps in their customer epxerience across insurance, healthcare and financial services. Work with our experience and integration experts to inject agility into your voice-dependent workflows.