Absence Engagement
Modernize short-term disability engagement. Streamline return-to-work.
- Guide employees through the claims journey and scale the process of getting them back to work
- Use GenAI to answer timely FAQ with proactive support and communication
- Boost satisfaction with timely support and proactive communications
(trillion)
Estimated cost of healthcare spending for health inequities in 2040.
possible savings per patient through better care coordination for members with chronic diseases.
Where does the current process fall short?
Payers face significant challenges in managing chronic conditions within the current healthcare landscape, primarily due to the system's reactive nature. These challenges include:
- High Costs and Resource Allocation: Chronic conditions account for a substantial portion of healthcare spending, with 90% of the nation's $4.1 trillion annual healthcare expenditures directed towards chronic and mental health conditions.
- Lack of Preventive Measures: The traditional healthcare model focuses on treating symptoms after they appear rather than preventing them, resulting in missed opportunities for early intervention.
- Poor Care Coordination: Effective management of chronic conditions requires seamless coordination among various healthcare providers, but the current system often suffers from poor communication and fragmented care.
- Poor Care Coordination: Effective management of chronic conditions requires seamless coordination among various healthcare providers, but the current system often suffers from poor communication and fragmented care.
By addressing these shortcomings through a proactive approach, payers can improve member health outcomes, reduce unnecessary healthcare expenditures, and enhance the overall efficiency of the healthcare system.
Prebuilt automation solutions for short-term disability absence engagement
Transform short-term disability absence experiences
Revolutionize your absence management process with Ushur's Customer Experience Automation platform. Eliminate the manual work from repetitive data collection processes and replace it with delightful, self-service experiences that reach the employee on their preferred channel. From automated claim initiation to real-time status updates, Ushur empowers you to manage employee absences faster, smarter, and with greater efficiency.
Initiate
Guide employees through the claim initiation process as well as next steps
Proactively and compliantly gather information critical to claim approval
Streamline
Gather critical information, authorizations and e-signatures
Automatically save collected information to leave systems
Manage
Digitally communicate with employee and employer group admins through two-way, HIPAA secure digital channels
Proactively share process updates and details on next steps
Deliver case and care management support
Return
Seamlessly collect and share employee return-to-work date
Guide and educate employees on the return-to-work process
Designed by business users. Deployed with a single click. Without the need for traditional mobile apps.
Ushur's comprehensive solution transforms absence management from a complex, time-consuming process filled with excessive reach-out calls into a streamlined, efficient set of self-serve interactions. By addressing key pain points with targeted technology solutions, Ushur enables carriers and claimants to manage their absence management processes with ease and compliance.
Handle leaves of absence with efficiency. We have security addressed.
We know PII/PHI and security are a top concern. The Ushur CXA platform is HIPAA-secure, TCPA compliant and is HITRUST and SOC2 certified. Rest assured your working in a highly secured platform.
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Blog Post
From Complexity to Efficiency: How AI Streamlines Short-Term Disability Absence Engagement
Discover how AI transforms short-term disability management, addressing key carrier challenges and boosting operational efficiency.
Readers will learn how AI can:
- Reduce call volumes and operational costs
- Enhance policyholder support and satisfaction
- Enable cost efficiency and scalability
Ushur for Absence Management
Enabling compliance and improving communication in every interaction
The Ushur AI-powered CXA Platform enables stakeholders to realize a better absence and leave management experience.
NPS score improvement
CSAT score improvement
weeks to deploy
outbound calls eliminated
AI from Ushur for Absence Management
Streamlined Workflows for easier Absence Engagement
Ushur Experience OS (XOS) platform enables groups and worksite benefits carriers to better manage the absence management process. From
Absence Management
Streamline the leave management process with AI and automation.
An operating system for better, faster, and more personalized disability management experiences
A new and streamlined way to manage short-term disability absences. The Ushur ExperienceOS enables enterprises to deploy skilled AI Agents en masse to scale the human-like touch that customers demand. Design agents with the skills they need to support end-to-end absence experiences.
Ready to level up your Customer Experiences?
Explore the Ushur Platform, or contact sales now and start improving and automating customer experiences with incredible self-service options. You can contact us to design a custom solution for your business.
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