What is SmartMail™?
Reduce Response Times for Customers While Boosting Resolution with Email Automation
Cloud-native with AI at the core: SmartMail processes millions of incoming emails, classifies them, and auto-responds based on business rules.
Ushur’s state-of-the-art Natural Language Processing (NLP) modernizes your email channel–understanding customer intent to triage requests and automate downstream knowledge work. Email processing is reduced from hours to seconds while liberating knowledge workers to focus on higher-value tasks.
Eliminate your backlog instantly. Give your agents time back to prioritize high-value, high-touch engagements–showing your customers how much you really care.
Ushur’s state-of-the-art Natural Language Processing (NLP) modernizes your email channel–understanding customer intent to triage requests and automate downstream knowledge work. Email processing is reduced from hours to seconds while liberating knowledge workers to focus on higher-value tasks.
Eliminate your backlog instantly. Give your agents time back to prioritize high-value, high-touch engagements–showing your customers how much you really care.
How SmartMail works
1
Scan & Classify
Scan each email’s content and classify correspondence based on predetermined categories
2
Route & Respond
Route each email to the appropriate internal team based on body and attachments
3
Integrate & Update
Integrate with your CRM to pull relevant data from email and input directly to backend systems
eBook
The Power of Email for a Rewarding Customer Experience
Enterprises must meet customer demand for quality experiences by being easy to work with, and email is a key pillar supporting that strategy. This eBook guides business leaders through the benefits of designing a customer experience inclusive of email as a channel. Discover why nearly 80% of people communicate with their service providers via email and how insurance, healthcare, and financial services organizations can benefit from further evolving email as a channel.
- 79% of companies declare email was important to their success in 2020
- Email is 40x more effective for customer acquisition than Facebook or Twitter
- Companies with strong omnichannel engagement strategies retain on average 89% of customers, compared to 33% for companies with weaker omnichannel offerings
Blog Post
How to Respond to Emails Faster with Email Automation
B2C enterprises everywhere are completely swamped with customer emails. Even the world’s most efficient support agent can’t wade through the torrent of customer emails pouring into bulk inboxes quickly enough to respond in a timely manner.
Learn how to respond to emails faster in our new guide.
Read the postLearn how to respond to emails faster in our new guide.
Analytics and Integrations
SmartMail for Insurance
In the insurance industry, SmartMail expedites claims processing, automates First Notice of Loss (FNOL) handling, and provides instant status updates, significantly reducing response times and improving customer satisfaction.
Insurance Automation
SmartMail for Healthcare
Streamline healthcare operations by automating member onboarding, facilitating appointment scheduling, and efficiently processing health surveys, enhancing patient engagement while ensuring HIPAA compliance.
Healthcare Automation
SmartMail for Finserv
SmartMail revolutionizes financial services by automating Know Your Customer (KYC) processes, streamlining loan application processing, and sending timely payment reminders, thereby enhancing operational efficiency and regulatory compliance.
Finserv Automation
Analytics and Integrations
With our powerful analytics tools and dashboards built right into the platform, you can easily measure KPI at company, campaign or individual interaction level.
Ushur integrations, like Salesforce, ServiceNow, Jira Service Desk, and Slack, enable enterprises to address customers in real-time, while freeing agents from mundane administrative tasks. Reap the benefits of automated, timely, and accurate data entry with your existing commercial and home-grown backend systems.
By boosting data entry and integrity through Ushur’s Salesforce-certified integrations, keep your information complete, secure, and up-to-date.
Ushur integrations, like Salesforce, ServiceNow, Jira Service Desk, and Slack, enable enterprises to address customers in real-time, while freeing agents from mundane administrative tasks. Reap the benefits of automated, timely, and accurate data entry with your existing commercial and home-grown backend systems.
By boosting data entry and integrity through Ushur’s Salesforce-certified integrations, keep your information complete, secure, and up-to-date.
Ready to level up your Customer Experiences?
Explore the Ushur Platform, or contact sales now and start improving and automating customer experiences with incredible self-service options. You can contact us to design a custom solution for your business.
Request a demo
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