UshurXMedicaid Quality Engagement & Activation
An UshurX Solution Pack
Medicaid Quality Engagement and Activation
Digitally engage with members through a HIPAA-secure channel for better Medicaid outcomes
- Automate your Medicaid engagement with minimal effort required
- Focus on supporting members while alleviating staff burnout
- Reduce inbound call volume with proactive outreach from a digital channel
- Engage two-way and dynamically adapt journeys based on member needs
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1SDOH Survey
2Health Risk Assessment (HRA) Survey
3Care Gap Closure
Conduct social determinants of health (SDOH) surveys in a user-friendly and convenient-to-answer bite size format
Provide health risk assessments (HRA) surveys in an easier-to-complete format
Educate, survey, and guide members conveniently to take better health actions
User surveys adapt real-time based on prior answers
Built-in progress tracker to minimize abandonment
Guide members in real-time towards resources for self-care, medical care, behavioral health, and more
Offer real-time support based on need like maps to food and other community and plan resources
Real-time survey adjustment based on prior answers
Appointment setting support, reminders and rescheduling
Elevated Customer Experiences in Weeks
Differentiate your customer experience with Ushur Invisible App™
SDOH
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Customized branding for brand recognition and trust
A HIPAA-secure, rich user experience designed to be intuitive and engaging
Minimal IT and no professional services needed
With integrated analytics to evaluate campaign effectiveness
Customized for each customer and reachable 24/7
What's in the Package
Customer Experience Automation, right-sized to your specific needs
Ready-to-go process automation workflows for your use case
Templatized conversational prompts and digital experiences
Out-of-the-box analytics, insights and reporting
Separate environments for development and production
12x5 support with 10hrs of professional services