Security & Compliance

Secure and Compliant Customer Engagement Made Simple with Ushur

Our safety features are purpose-built into the solution to make sure customer data is safe, enterprise data is secure and Ushur exceeds the needs of the world’s largest enterprises.
See for yourself
Security and compliance image

Enterprise-Class Security and Compliance

Revolutionize Customer Experience with Confidence: Our Enterprise-Class Automation Software Delivers Unmatched Security and Compliance

With the increasing prevalence of cyberattacks and data breaches, it's crucial that businesses prioritize security and compliance when choosing a software solution. That's where our enterprise-class Customer Experience Automation™ software comes in. Our platform offers robust security measures and compliance controls that ensure your data is protected at every step of the customer journey. You can trust our software to provide top-notch automation capabilities while also keeping your business safe and compliant.
Data management
Identity & access management
Infrastructure protection
Incident response
Compliance

KMS

TSL 1.2

AES 256

Vault

Active Directory

Google Workspace

IAM

Organizations

SSO

VPC

Firewall

Systems Manager

WAF

Security hub

Cloud watch

Guard duty

Cloud trail

Config

SSO

HIPAA compliant

TCPA compliant

HITRUST certified

PCi DSS

GDPR compliant

AICPA SOC 2

CIS

508 compliance logo

Section 508 Compliant

WCAG logo

WCAG

Data Management

Data protection at the session level

  • Encryption of data in Flight and at Rest
  • All data is fully sanitized, anonymized and randomized
  • Customer-specific encryption keys
  • Toggle between medium and high-anonymization
  • Credentials are stored in an encrypted database

    • WhitePaper

    Ushur Security Framework Whitepaper

    In this overview, we discuss both the challenges of delivering security and our comprehensive prevention, detection, mitigation, and management strategy, broadly covering the following topics:

    • Encryption of data in Flight and at Rest
    • All data is fully sanitized, anonymized and randomized
    • Customer Specific Encryption Keys
    • Toggle between medium and high-anonymization
    • Credentials are stored in an encrypted database
    Read whitepaper

    Identity & Access Management

    Granular RBAC enables IT to onboard citizen developers while remaining compliant and secure

    • Multi-factor, data-driven and biometric authentication for enterprise and end users
    • System authorization through granular roles-based access controls (RBAC) that follows Principles of Least Privileges
    • Manage RBAC for every user at the role, functionality and data level
    • Segment permissions by process, data feed, orchestration, design and more
    • Enable citizen developers with the process but not the metadata
    Active Directory
    Google Workspace
    IAM
    Organizations
    SSO

    Infrastructure Protection & Incident response

    Safeguarding critical systems with comprehensive frameworks

    Infrastructure Protection

    VPC
    Firewall
    Systems Manager
    WAF
    • Full VPC network isolation and data segregation
    • DDoS Protection
    • Up-to-date OS patching and hardening

    Infrastructure Protection

    Security hub
    Cloud watch
    Guard duty
    Cloud trail
    Config
    SSO
    • Automatic audit trail with detailed reporting
    • Rules-based alerts for continuous monitoring
    • Commitment to comply with CIS and SOC2 standards

    Disaster recovery

    Global reach with high availability & disaster recovery

    Global reach & high availability

    • Redundancy across availability zones
    • 20+ regions and growing
    • 49+ countries for SMS
    • Virtual private clouds for networks
    • Multi-AZ load balancers for resilience
    • CDN for resilience and performance

    Disaster Recovery

    • Seamless upgrades with zero downtime
    • High availability with automatic failover for disaster recovery
    • Network isolation per customer
    • Data residency requirements
    • Ushur cloud accounts

    Compliance Standards

    Compliant with strict industry regulations and standards

    • Fully committed to security and data protection with comprehensive compliance certifications
    • We go above and beyond the requirements needed by aligning with frameworks such as CIS, and OWASP
    • Audit reports, Certifications, vulnerability analysis and/or Attestation from independent, third-party auditors.
    • Stringent security measures enable Ushur as a secure platform to facilitate sensitive customer data

    Ready to level up your Customer Experiences?

    Explore the Ushur Platform, or contact sales now and start improving and automating customer experiences with incredible self-service options. You can contact us to design a custom solution for your business.

    Request a demo

    Ushur Community

    Join a community of Ushurites, learning and improving the best Customer Experience Automation platform available.

    Newsletter

    Join our newsletter and stay up to date on the latest thought leadership and industry content.