Ushur for Hardship Inquiries and Account Resolution

Late or missed payments on loans, mortgages, and credit cards can result in costly hardships for both bankers and their customers. Having to call in to the bank’s service center and wait on hold with an agent only compounds that stress. Ushur’s Customer Experience Automation™ platform allows for digital self-service with customers who have missed a payment to guide them to next steps. By reducing call volume and improving time to resolution, financial services organizations not only benefit from increased customer satisfaction, but also reductions in costs and processing times.

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