Opportunity
This leading healthcare organization specializes in specialty medical services, offering a range of diagnostic imaging services such as X-rays, MRIs, CT scans, ultrasounds, and other radiological procedures. They process millions of order intake faxes annually. These faxes are manually entered into back-end systems, resulting in errors, delays, and occasionally the loss of new patients to competing organizations.
Solution
Ushur Intelligent OCR:
- Scans inbound faxes and extracts key data with confidence scoring.
- Seamlessly ingests extracted data into Salesforce and backend systems.
- Eliminates manual data entry, reduces errors, and speeds up the intake process.
Ushur’s Omnichannel Engagement Platform:
- Automates downstream processes post order intake.
- Utilizes omnichannel Customer Experience Automation for collecting missing information, enabling self-scheduling, pre-visit education, and patient intake documentation.
- Facilitates strategic patient outreach for reminders, campaigns, and emergency communications.
Agent Initiated Functionality:
- Allows live agents to securely collect missing information from orders and documentation via the HIPAA-secure Ushur Invisible App during phone calls.
Results
- Workflow Optimization: Increased speed and accuracy of document processing.
- Data Confidence and Accuracy: Covers multiple patients, languages, and document types.
- Patient-Centric Engagements: Swift engagement via immediate digital messages. Secure, two-way digital self-service through Ushur Invisible App.
- Empower Citizen Developers: Non-technical staff can independently create and refine campaigns. No-code platform increases agility and flexibility.
