Invisible App
The modern way to engage
Augment your digital channels with action-oriented experiences that connect silos and remove friction across all.
What is Invisible App?
For your last minute, last mile needs.
Create dynamic, app-like experiences without any coding involved. Embed into familiar channels for easy access and secure communications. Automate processes while streamlining engagement, at scale.
Utilize
When form meets function
Personalized and purpose-built for your process, to their needs.
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Integrated Information exchange
Structured conversations make data and document sharing easy and secure.
Seamless and Secure Payments
Transact without switching channels, as a natural next step in the conversation.
Action-oriented Workflows
Expedite completion for signatures, approvals, appointments and more.
Experience
An experience unlike any other
The agility you need, for the digital they deserve.
Code-less and hassle-free
Drag-and-drop modules to design digital experiences and sequence workflow steps.
Multi-modal for omni-channel
Easily exchange images, text, voice, video, location, and more across any channel.
Proactive with purpose
Segment and reach out to various groups for targeted, goal-oriented engagement.
Dynamic and Responsive
Two-way conversations navigate through real-time asks and exceptions in a productive yet empathetic manner.
Compliant and Confidential
Enterprise-class controls and certifications ensure that data privacy and governance remain top of mind.
Chat Mode
A familiar interaction for a new Generation
Enable chat mode, super-powered by generative AI, finely tuned to speak to your customers
Chat mode for end-users
Allows users to freely chat, navigate & experience services
Off
Group Questions
Group questions to enable faster filling forms for users and get engagements completed in less time, easing the burden for your users and increasing completion rates.
Step indicators
Give users a location of where they are in an engagement and reduce form fatigue.
A familiar experience without the compromise
All of the same components are available in a more intuitive format, while being just as easy to use.
Use the proverbial eraser
Everyone makes mistakes and that’s why we made editing possible.
Generative AI fine-tuned to your organization
Generative AI isn’t tacked on to stay relevant, it’s been core to our platform from the beginning. Analyze documents, categorize requests remove repetition. And sure, respond to customers with best-in-class generative AI via chat, too.
Learn more about our AI capabilities:
Learn more about our AI capabilities:
Experience OS
Drive customer and operational excellence
Improve the way you do business through personalized self-service, at scale.
Appointment setting
Schedule appointments and send reminders
Account updates
Automatically process various change requests
Claim inquiries
Handle incoming questions and requests
Benefits coordination
Distributing coverage information across stakeholders
Cross-sell and up-sell
Identify opportunities and present options
Data collection
Retrieve important details to complete a task
Digital ID cards
Request ID cards and save to Apple Wallet
Document upload
Process fiels through a secrure, seamless channel
Member warm welcome
Onboarding new members with educational resources
Payment processing
Capture payment information for seamless transactions
E-authorizations
Approve consent forms with signature or acknowledgements
Surveys
Gather feedback with custom questionnaires
Blog Post
What is Call Deflection?
IVR Call deflection can revolutionize the way companies manage customer service using limited resources in the post-pandemic, remote work age, but only if they understand it’s true constraints and true potential.
Read now
Next Level Customer Experience Transformations
Ushur delivers value across industries and use cases
See all customer stories
Mail triage causes bottlenecks
Unum created AskUnum as a support shop for its staff and partners but high volumes of spam slowed response times, frustrating both the support team and users.
Processing Pension Contributions: A Time-Consuming Maze for Irish Life
Processing 3,000 inconsistent client email submissions (Excel, CSV, PDF, etc.) monthly became a time-consuming maze for Irish Life, forcing staff to spend days manually fixing them before processing.
Stuck in Snail Mail Swamp: Delivering Benefits Goes Paper-Heavy and Outdated
11,000 paper mailers monthly? Clients were showering new hires with costly, outdated benefits info. Members craved a greener, interactive experience, leaving them stranded with questions in this paper-heavy swamp. Time to trade snail mail for digital answers!
Unum removed 80% of mail triaging
By implementing Ushur SmartMail™, Unum tackles their email clutter, saving 14,000 hours annually and freeing up its support team to focus on complex tasks, leading to faster response times and happier customers.
Ushur: From Labyrinth to Lightning Speed
Irish Life conquered their data processing maze with Ushur's IDA, saving time, resources, and shifting staff to higher-value tasks. This innovation cements their leadership and positions them for further growth.
Bye-Bye Snail Mail, Hello Digital Oasis: Ushur Delivers Engaging Benefits On-Demand!
Ditching paper, the client embraced Ushur's secure, interactive apps for a greener, more engaging way to deliver benefits info. New hires now onboard seamlessly, and the solution extends to dependents too, ensuring everyone gets the info they need, on-demand. This HIPAA-compliant digital oasis has benefits soaring and snail mail swimming with the fishes!
132Kcount of physical letters spared from sending
70%of incoming emails auto-triaged
$528Ksaved by shifting from paper mail to digital automation
42%of outbound calls eliminated
95%
email categorization accuracy rate
email categorization accuracy rate
$700K+saved annually
Ushur has been fantastic. I would 150% recommend them. I’ve been thoroughly impressed with the team, the technology, and the ease of doing business.
Jenn BrackenDirector of the Customer
Experience Service Center
Unum
Experience Service Center
Unum
The results we got were phenomenal, and we hadn't written a line of code. We’d never seen anyone who could do that. From our standpoint, Ushur were the only ones out there truly doing something different.
Ken LynchHead of Information Technology
Irish Life
Irish Life
My favorite feature of flow-builder/invisible app is the ability to ‘preview’ the engagement from the configuration screen to ensure branding, theming and verbiage will appear as expected. Our customer is delighted that we can deliver custom welcome engagements week-over-week to thousands of members.
Katey KollSenior Product Manager
Benefitfocus
Benefitfocus