Conversational Apps™

Conversational Apps enable AI-driven conversations across any channel

Automatically process emails, documents and forms in real-time while keeping customers in-the-loop through personalized Micro-Engagements™.

See it in action

What are Conversational Apps™?

Respond to your customers in their channels of choice, powered by Conversational AI

Ushur Conversational Apps™ are the just-in-time conversations built on the Ushur Customer Experience Automation™ platform to accomplish a specific task like gathering information or delivering status. Ushur uses a no-code builder to simplify designing conversations for business users and IT teams. Conversational Apps™ ensure customers receive timely communication touchpoints proactively or in response to a query, and can leverage conversational AI where appropriate. Conversational Apps™ accelerate customer service initiatives, and save significant costs on support by delivering your customers the information the need in the channels they prefer.

eGuide

Transform your Service Desk with Conversational AI

Helpdesk automation software with Conversational AI like Ushur helps enterprises with distributed workforces and global customers realize cost savings while delighting their customers.

Our Service Desk Automation Whitepaper contains everything you need to know to make your service desk automation experience seamless and mobile with Ushur's AI-powered integrations into your Service Desk Applications.

Get the Guide

Conversational Apps are Omni-Channel

Conversational Apps™ take Ushur’s no-code automation platform, state-of-the-art NLP, and easy software lifecycle management experience to design conversational workflows once, with the option of including an app-like experience via Ushur Invisible App™, and deploy them across email, SMS, voice, or other messaging apps.

Use Conversational Apps™ to be responsive when customer service teams are offline to deliver proactive communications to customers, to automate agent assist when missing key customer information and to generally be there for your customers whenever they need you most.

Customer conversations can take place at any time, on any channel

Collect

Collect key pieces of information via digital channels with self-service or during a live agent interaction

Automate

Automate and deflect conversations onto preferred channels for greater operational efficiency

Integrate

Integrate with core enterprise applications to push data or update systems of records

Benefits of Conversational Apps™

Setup in Minutes

Easily orchestrate conversational workflows without any coding or technical expertise. Ushur’s No-Code Flow Builder enables business users to drag and drop prebuilt actions to gather customer data or deliver just-in-time communications.

Without the time and expense of traditional software application development, enterprises can create, test and deploy customer experience initiatives faster than ever before.

Empower Agents

Equip agents with secure and simple information gathering tools at their disposal - enabling them to push conversational experiences to customers across digital channels at any point during the live interaction.

Speed up communications while providing a higher quality of service with Conversational Apps. Allow agents to collect customer documents and files, analyze key data and evaluate critical decision points through an automated and AI-powered customer experience.

Integrate Systems

Customer queries result in excessive swivel-chair action without the right data at hand. Conversational Apps makes it simple and automatic to leverage relevant information from core systems to service the customer’s request.

Connect conversational workflows directly to core enterprise systems with Ushur’s no-code integrations. Surface API-based information to personalize the interaction and minimize input on the customer’s behalf. Collect customer data and update systems of records in real-time without any agent intervention. Ushur easily integrates into your existing ecosystem without any rip-and-replace.

Respond 24/7

Manually responding to each customer service request can extend turnaround time by days. Automate frequent inquiries with conversational AI and business logic, powered by Ushur’s Conversational Apps. Liberate your agents and address customer needs without delays.

Ready to level up your Customer Experiences?

Explore the Ushur Platform, or contact sales now and start improving and automating customer experiences with incredible self-service options. You can contact us to design a custom solution for your business.

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