Ushur logo
Analyst Relations

IDC: Market Glance for Future of CX

Explore how Ushur is making a significant impact on the customer experience solution landscape through innovations spanning Intelligent Customer Engagement, Customer Communications Management, and Customer Service Solutions.

Backed by meticulous research and data-driven analyses, IDC recognizes the pivotal role of customer experience in driving sustained business growth and resilience. Ushur is at the forefront of this transformation, empowering organizations to leverage customer experience as the catalyst for future success.

Get the asset

Watch now

Read the Report
circle-arrow-down
IDC: Market Glance for Future of CX

Recent Reports

Gartner

Gartner® Emerging Tech Impact Radar: Human-Machine Interaction

Read the Report
Read the Report
Gartner

2024 Gartner® Hype Cycle™ for Healthcare Payers

Read the Report
Read the Report
Everest

Leveraging AI to Enhance Customer Experience in Highly Regulated Industries

Get the report
Get the report

Why Ushur Is Leading the Shift in Healthcare Engagement

Ushur isn’t just recognized by top analysts — we’re helping real organizations with AI-driven solutions that streamline enterprise workflows while delivering personalized, seamless experiences your customers can trust—because exceptional service starts with intelligent automation.

circle-chevron-left
circle-chevron-right
HIPAA-secure
Omni-channel platform
No-code platform
An image of a woman and her daughter playing in fall leaves. They are safe and secure online during their interactions with their health insurance carrier because of Ushur.

HIPAA-secure

We enable healthcare companies to have two-way conversations in a secure channel. Invisible App™, Invisible Portal™ and SmartMail give companies and patients secure channels to make data pulls and pushes of PHI and PII in a HIPAA-secure platform. Now members and patients can opt-in for appointment reminders, reschedule their appointments and quickly interact with member or patient services from any device.

A woman using multiple devices when talking to her health insurance company.;

Omni-channel platform

Omni-channel patient engagement policies require the ability for patients to self-service over any channel. Across from an IVR, to SMS, WhatsApp, chatbots, and more, patient experiences require accurate information and flexible conversations. Ushur gives healthcare companies flexibility and patients the opportunity to engage with them in their preferred channel.

A health insurance carrier building automated experiences using the Ushur no-code platform.

No-code platform

Our true no-code drag and drop builder enables IT teams to give non-technical users the tools to quickly build and deploy automation solutions. Repetitive tasks that consume the time and effort of critical personas who could otherwise focus on improving patient experiences can be automated–allowing workers to focus on providing elevated customer experiences. Ushur lowers the total cost of ownership and cuts the time to value for any automation project.

Why Ushur Is Leading the Shift in Financial Services Engagement

Ushur isn’t just recognized by top analysts — we’re empowering financial institutions to deliver seamless experiences for both B2B and B2C customers. With our no-code platform, your teams can quickly design and launch automation solutions—no programming expertise required—unlocking agility and innovation through citizen development.

circle-chevron-left
circle-chevron-right
Origination and Onboarding
Customer Service
Lending & Servicing
Commercial Banking

Origination and Onboarding

  • circle-play
    Know Your Customer (KYC)
  • circle-check
    ID verification
  • circle-check
    Submit documents
  • circle-check
    Abandoned application nudges
  • circle-check
    Activation
  • circle-check
    Application completion
  • circle-check
    E-statement and paperless enrollment
  • circle-check
    Portal and app sign-up and adoption support

Customer Service

  • circle-check
    Modify beneficiaries
  • circle-check
    Report lost or stolen credit or debit cards
  • circle-check
    Resolve login issues and support PIN resets
  • circle-check
    Check rates
  • circle-check
    AML-enhanced due diligence
  • circle-check
    Dispute resolution

Lending & Servicing

  • circle-check
    Application completion nudges
  • circle-check
    Collect documents and e-signatures for lending packages
  • circle-check
    Loan status updates
  • circle-check
    Missed payment reminders
  • circle-check
    Payment capture and recurring payment setup
  • circle-play
    Hardship inquiry / collections
  • circle-check
    Pre-default risk mitigation communications
  • circle-check
    Account resolution

Commercial Banking

  • circle-check
    Syndicated loan notices
  • circle-check
    Commercial lending documentation and e-signature gathering
  • circle-check
    Collecting updated financial statements
  • circle-check
    Not In Good Order (NIGO) resolution
  • circle-check
    Automated email and attachment triage
  • circle-check
    Reduce outbound operational calls

Why Ushur Is Leading the Shift in Insurance Engagement

Ushur isn’t just recognized by top analysts — we’re helping real organizations automate complex workflows, engage customers with empathy, and deliver outcomes that matter.

LA&H: Group & Worksite

LA&H: Group Benefits

LA&H: Individual

LA&H: Individual

Property & Casualty

Property & Casualty