Blog Category

ServiceDesk

conversational ai

How can we use Conversational AI for Service Desk?

Many IT workflows that were previously done primarily through email, would be much better suited for automated text-message conversations using…

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I.T. service desk

It’s 2018: Why are your I.T. service desk requests still stuck in email?

How to optimize I.T. service desk with automated two-way text messaging I was at the Atlassian Team Tour event recently…

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SaaS

Powered by Service (Bots)

Companies with the best NPS scores power their business from making their service delivery front and center. Everything they do…

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