Helpdesk Automation

Use Ushur’s intelligent automation
platform for simplified service desk
automation that improves resolution rates
and delights your internal customers

Helpdesk Automation

Use Ushur’s intelligent automation
platform for simplified service desk
automation that improves resolution rates
and delights your internal customers

Comprehensive Customer Support

Ushur provides comprehensive service desk automation software for enterprises in retail, insurance, technology, logistics, and transportation to reduce overall IT support costs and delight your internal customers. Powered by conversational AI with intelligent process automation, the Ushur platform provides the service desk automation tools critical to IT Service Desk, HR Service Desk, and Customer Support operations.

Transform your customer support operations with HR and IT service desk automation that lowers repeat calls and emails, and accelerates incident closure time, approvals, and resolutions. Off-the-shelf and customizable integrations with ServiceNow, Salesforce and Atlassian service desk offer a flexible ecosystem for automating routine service requests so that your IT Service Desk reps can focus on their customer relationships. With our service desk automation solution, customers get resolutions to their tickets faster and at a lower cost to the enterprise.

The Problem for Service Desk Operations

As your business grows, your service desk agents often struggle to stay on top of their support tickets, leading to poor service desk resolution rates. Delayed updates and inaccurate information can cause headaches for customers, technicians, and fellow agents alike, and current service desk triage tools fall short of today’s changing needs.

The Solution for Service Desk Operations

Thanks to Ushur's AI-powered Customer Experience Automation™ Platform and ability to integrate into HR and IT ticketing systems like ServiceNow and Atlassian, your internal customers, agents, and technical staff can create, update, resolve and modify tickets using help desk automated responses—without the need for phone calls or voicemails.

Don’t leave your customers waiting. Power your
service desks with AI.

reduction in
processing time
better NPS
greater customer
White Paper

Transform your Service Desk with
Conversational AI

Everything you need to know to make your service desk experience seamless and mobile with Ushur's AI-powered integrations into your Service Desk Applications
Here's what we cover in this White Paper:
  • The Problem of the Legacy Service Desk
  • Ushur for Service Desk Automation Solution
  • What is Conversational AI?
  • How Automated Service Desk Works
  • Major Features
  • Benefits

Related Posts

Ushur + IDC: Focus on the Customer and Not the Application

Webinar Focus on the Customer, not the Application Leverage AI and automation to transform the customer experience Featured Speakers: Kashif….

View More

The Guide to Using SmartMail in Insurance

SmartMail is an easy to use, easy to implement Customer Experience Automation™ (CXA) solution for carriers to introduce high-value automation into their inbound email. This begins with recognizing and routing email quickly and intuitively based on the content and attachments of the emails themselves. Whatever the email may contain, whether it is free-form text

View More

Insurance Chatbots Guide

Customer Experience Automation™ (CXA) is the application of an AI-powered platform that is purpose-built to automate, scale, and remove the friction from the interactions between a company and its customers; from the beginning of a conversation through its resolution.

View More

Request a demo

Interested in learning more about what Ushur can automate for your company?
Don't hesitate to reach out to us with any questions you may have.