[ven01177]: Incident Number: INC0011066 has been created successfully for your issue: My laptop crashed
[ven01177]: Incident INC0011066 (My laptop crashed) has been resolved.
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Comprehensive Customer Support Automation
Ushur provides comprehensive service desk automation software for enterprises in retail, insurance, technology, logistics, and transportation to reduce overall IT support costs and delight your internal customers. Powered by conversational AI with intelligent process automation, the Ushur platform provides the service desk automation tools critical to IT Service Desk, HR Service Desk, and Customer Support operations.
Transform your customer support operations with HR and IT service desk automation that lowers repeat calls and emails, and accelerates incident closure time, approvals, and resolutions. Off-the-shelf and customizable integrations with ServiceNow, Salesforce and Atlassian service desk offer a flexible ecosystem for automating routine service requests so that your IT Service Desk reps can focus on their customer relationships. With our service desk automation solution, customers get resolutions to their tickets faster and at a lower cost to the enterprise.
32%
reduction in processing time
22%
better NPS ratings
30%
greater customer engagement
Whitepaper
Transform your service desk with Conversational AI
Everything you need to know to make your service desk experience seamless and mobile with Ushur's AI-powered integrations into your Service Desk Applications.
As your business grows, your helpdesk agents often struggle to stay on top of their support tickets, leading to poor service desk resolution rates. Delayed updates and inaccurate information can cause headaches for customers, technicians, and fellow agents alike, and current helpdesk triage tools fall short of today’s changing needs.
The ticket solution for helpdesk operations
Thanks to Ushur's AI-powered Customer Experience Automation™ Platform and ability to integrate into HR and IT ticketing systems like ServiceNow and Atlassian, your internal customers, agents, and technical staff can create, update, resolve and modify ticket assignments using helpdesk automated responses—without the need for phone calls or voicemails.
Ready to level up your Customer Experiences?
Explore the Ushur Platform, or contact sales now and start improving and automating customer experiences with incredible self-service options. You can contact us to design a custom solution for your business.
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