Transforming Insurance Customer Experience in the Age of Intelligent Automation

Industry icons share insights from the front lines of Digital Transformation

Intelligent automation and digital transformation are no longer cutting-edge concepts – they are table stakes for the fast-evolving insurance industry. No one knows this better than our panel of industry icons who bring with them first-hand knowledge and hands-on experience of selecting, implementing and operationalizing intelligent automation solutions to drive a better customer experience, increased employee engagement, and newfound operational efficiency at some of the most successful insurers in the world.

Who should attend this webinar:

  • Innovation and Technology Executives
  • Digital Transformation Leaders
  • Claims Process Managers
  • Operations Savants

What you’ll learn in this webinar:

  • Digital transformation approaches that can boost customer experience, employee engagement and operational effectiveness
  • Key customer expectations in an increasingly digital world
  • Lessons learned from insurance leaders who have led digital transformation initiatives
  • Example success stories from our customers


Jim Kenny
Jim Kenny

Retired Global Chief Claims Officer and Head of US Group Operations, MetLife 

Jeff Goldberg

EVP of Research and Consulting at Novarica

Ted Reed

Retired VP and Global Business Development Executive, Unum

Meredith Barnes-Cook
Meredith Barnes-Cook

Global Head of Insurance Solutions, Ushur and former VP of Global Risk Solutions Technology, Liberty Mutual

On Demand