Revolutionize Customer Support Efficiency with AI-Driven Email Triage

As businesses invest in digitization initiatives, automating the review, routing and processing of high volumes of emails and attachments continues to be a challenge. In this webinar, we’ll hear how Unum cut customer support turnaround time by 77% and achieved 83% customer satisfaction with AI-powered Customer Experience Automation. Unum’s Administration Journey product owners defined and drove the overall solution delivery to perfection within tight deployment timelines, resulting in improved categorization accuracy.

What you'll learn:

  • Auto-classifying emails based on their content and attachments
  • Auto-routing emails to the right audiences to eliminate the need for live manual processing
  • Applying your own business rules for validation and workflow
  • Monitoring results and updating internal systems with trusted data