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Revolutionize Customer Support Efficiency with AI-Driven Email Triage

As businesses invest in digitization initiatives, automating the review, routing and processing of high volumes of emails and attachments continues to be a challenge. In this webinar, we’ll hear how Unum cut customer support turnaround time by 77% and achieved 83% customer satisfaction with AI-powered Customer Experience Automation. Unum’s Administration Journey product owners defined and drove the overall solution delivery to perfection within tight deployment timelines, resulting in improved categorization accuracy.

What you'll learn:
Auto-classifying emails based on their content and attachments
Auto-routing emails to the right audiences to eliminate the need for live manual processing
Applying your own business rules for validation and workflow
Monitoring results and updating internal systems with trusted data
Peter KnuppDirector, Digital Transformation
Jenn BrackenDirector, Customer Experience Service Center
Will RobertsSenior Product Marketing Manager

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