GenAI and the impending seachange in Enterprise CX

A fireside chat about enterprise automation that can’t afford to hallucinate for real-world applications

Generative models aren’t new, but the excitement over their many new applications in consumer and business-user’s lives has come to a climax thanks to services like ChatGPT. GenAI applications in healthcare, insurance, and financial services will require a new set of partners, services, and IT investments, so what are the elements that will make business leaders' efforts successful? And what’s the limit of what’s realistically achievable on the road ahead?

In this webinar, we’ll tackle the following questions and topics:

  • What are some of the top applications of LLMs and generative AI technologies in these regulated industries?
  • What do insurers and healthcare organizations require in order to achieve maximum benefits?
  • What do business leaders need to know when building teams to support customers with GenAI customer experiences?
  • What do users and leaders alike need to know when building AI-centric customer experiences?
  • How can a business let a user contribute to a customer-defined customer experience?