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Analyst Report

Ushur + IDC: Focus on the Customer and Not the Application

Consumer expectations are rapidly evolving, with enterprises competing to deliver the fastest, most effective service. However, the scale of their success is often limited by what their underlying technologies provide. How do traditional enterprises with years of legacy debt overcome their process and data silos to outperform digital natives?

Join IDC's Maureen Fleming as she uncovers a new breed of software that modernizes operations, with customer experience at the forefront.

Together with Ushur's Kashif Mahbub, learn how to:
  • Reshape your interaction model across the entire customer journey
  • Remove friction from micro-engagements with modern, digital self-service
  • Respond quickly to evolving customer needs with no-code solutions
Maureen FlemingProgram Vice President, Intelligent Process Automation

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