Customer Support Automation Use Case with Ushur’s Virtual Customer Assistant (VCA)
A Top 250 insurance carrier is utilizing Ushur’s Virtual Customer Assistant for completely automated customer support services in their claims process. Learn how they were able to take their workflow from an average of six phone calls to complete mobile automation in this customer service automation case study.
Some highlights:
- Process down from 3 weeks to 1 hour
- Implemented solution in 2 months
- Customer experiencing 85% response rates
