WEBINAR ON DEMAND Learn How to Automate Your Customer Communications from Within Salesforce What’s a trendline that’s pointing up and not plateauing anytime soon? Large B2C enterprises will confidently tell you that’s inbound from customers. Spiking and sustaining ferociously with the pandemic, peak demand is overwhelming agents, increasing customer wait-times and backlogs, and straining your…

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WEBINAR ON DEMAND Five New Trends in Conversational AI Since the Pandemic Problem Since the pandemic, customer contact centers have been overwhelmed in sectors from insurance to financial services and telecom. Higher call volumes, more email inquiries with staff stretched thin while coping with the transition to remote work and their own personal challenges. Solution…

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