UshurXMedicaid Redetermination
An UshurX Solution Pack
Medicaid Redetermination
Connect with hardest to reach populations, and expedite renewals though HIPAA-secure digital experience
- Pre-built automation workflows for high-volume interactions
- Comprehensive compliances for highly regulated industries
- Proactive, two-way member education and engagement
- Fast deployment with out-of-the-box solutions
- Customizable to your brand and business requirements
Get Started Now
Package Overview
Medicaid Renewal
What would you like to do to get help?
Learn about the Redetermination Process
Learn about documents you will need
Speak to an agent
Exit
Update Household Information
Below are the list of members we have on file for your household.Please select all the members that are living at your address.
James Fosters
Tracy Foster
Aaron Foster
Kylie Foster
1Digital Welcome and Redetermination Education
2Member Information Update
3Actual Redetermination Process Support
Introduce digital communications to members and let them know about support and services you offer them
Gather information needed for multichannel redetermination outreach
Educate members on the exact redetermination application process they need to follow
Educate members on the importance of doing their part in the redetermination process
Survey for household and member information updates
Help them identify and find documentation for proof of income and assets
Validate addresses using geolocation
Simplify complex government processes
Capture email and cell numbers
Use phone-native capabilities and feature-rich interface for document capture and upload
Member Warm Welcome
Easy-to-deploy experiences that educate members
Prepackaged workflows send to the hardest to reach populations
Engage digitally
Circle, Inc.
Hi Jane, this is Circle Insurance. We are your provider of health coverage through Medicaid.
Your status needs to be updated to keep your benefits. Please use the link below to make your updates.
Link: update.circle.com
Get closer to tough-to-reach members.
Educate
Medicaid Services
Hello Jane,As part of your Medicaid coverage, below are a few resources and services available to you.Talk to a representative 800-555-1212Hospital servicesHome health servicesHome health servicesPrescription
Done
Keep Medicaid members informed on services available to them.
Deploy quickly
Customize the conversation and deploy with single click.
Member Information Update
Rich user interface facilitates gathering data
Prebuilt solutions deploy at Medicaid plans to collect member data and validate critical data
Collect
Scale the process of gathering member data.
Validate
Medicaid Redetermination
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Member AddressWe will now need your best address where we will be able to find you should we need you get in touch with you.Fill in your address below:
Continue
Use API’s to validate data like addresses.
Reassure
Medicaid Redetermination
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Update Member AccessPlease take a picture of your drivers license, a utility bill with your name and current address on it, or a picture of your signed lease agreement for proof of residency.Please upload your proof of residency.
Choose a file
Select file to upload
File upload limit is 10. Supported file types: .jpeg, .jpg, .png, .pdf, .xls, .xlsx
LeaseAgreement.jpg
546 MB
Continue
Encourage members their data is safe with branded experiences.
Income & Asset Verification
HIPAA-compliance secures document upload
Digital customer engagement to simplify and standardize data gathering
Simplify
Circle, Inc.
Hi Jane, we need a few documents from you to finalize your membership status.
Please use this secure link to upload the documents required.
Link: redetermination.circle.cx
Keep Medicaid members in the same channel to gather documents.
Secure
Medicaid Redetermination
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Medical DocumentsPlease upload a copy or photo of any medical reports, bills or receipts.
Choose a file
Select file to upload
File upload limit is 10. Supported file types: .jpeg, .jpg, .png, .pdf, .xls, .xlsx
ER-Bill.jpg
546 MB
Rx.jpg
546 MB
DR-Report.png
546 MB
Continue
Gather with security and compliance that SMS cannot provide.
Guide
Medicaid Redetermination
Next StepsWe will be reviewing your application. Someone will reach out to you soon with more information.
If you would like to check the status of your application, you can text #status to 87487 or call 800-555-1212.
If you would like to check the status of your application, you can text #status to 87487 or call 800-555-1212.
Done
Give customers confidence in next steps.
What's in the Package
Customer Experience Automation, right-sized to your specific needs
Ready-to-go process automation workflows for your use case
Templatized conversational prompts and digital experiences
Out-of-the-box analytics, insights and reporting
Separate environments for development and production
12x5 support with 10hrs of professional services