Customer Experience Automation™ Platform

Unleash the power of AI and no-code to self-serve every micro-engagement™-from acquisition and onboarding to end-to-end customer service journeys.

Quick-Start Solution Packs

Get started with pre-built solutions bundled to solve immediate challenges. Get up and running in a few weeks and realize immediate results.

Resources

View all resources here or click below for a specific type of resource.

An Ushur Healthcare Pack

Medicaid Redetermination

HIPAA-secure. Pre-built. Launch Ready.

Pre-built intelligent automation workflows for Medicaid Redetermination help plans gather critical member information, introduce members to their plans, and educate them on important processes.

www.circle.com
Update Member Address
Update Address
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Select Address Member name: Dustin Roberts Review the current member address and update if needed.
123 Main St., Dallas, TX, 30132
Continue
www.circle.com
Medicade Redetermination
Document Upload
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Verification Documents Please date or upload a photo of your drivers license. Submit a file
Driv.jpg
862 MB
Continue

Automation to Enhance the Redetermination Process

Member Warm Welcome

  • Welcome members and introduce them to support or digital services
  • Educate members on redetermination process

Member Information Update

  • Survey for member information updates
  • Validate addresses using map interfaces

Income & Asset Verification

  • Use phone-native capabilities to offer intuitive, HIPAA-secure data capture and document upload

Why Ushur?

Member Experiences in Weeks. Differentiate your Member Experience with Ushur Invisible App

  • Customized branding so members know who contacts them
  • A rich UX designed to be intuitive and engaging with our HIPAA-secure guarantee
  • Deployes with a single click instead of needing to build, maintain, and support full mobile applications
  • Customized to each member, and reachable 24/7
www.circle.com
Medicade Redetermination
Document Upload
1
2
3
Verification Documents Please date or upload a photo of your drivers license. Submit a file
Driv.jpg
862 MB
Continue

Member Experiences, Transformed

A proven, no-code, HIPAA-secure member experience driven with Customer Experience Autoamtion (CXA) capabilities:

  • Low-code/No-Code
  • Ability to integrate and hand off to IVR Platforms
  • Seamlessly integrated to backend systems
  • Analytics-enabled
  • Across any channel members need (email, sms, voice)
  • AI-driven for experiences that requires OCR

Customer experiences built without any need for professional services