Out-of-the-box AI solutions
Ushur provides enterprises with out-of-the-box solutions for automated customer engagements across multiple departments within your enterprise.
Triage Customer Emails with AI
Often companies deploy specialists to read customer emails and triage it to the right departments or team members for completion. With Ushur’s AI, you can auto-triage emails from customers, freeing up your specialists. Ushur’s AI can extract all relevant customer information, routing emails to the right teams, as well as respond to customers.
Customer Support
Provide 24/7 support for your customers and their inquiries with Ushur's service engagement platform. Customers can reach your company in the morning, and pick up where they left off later in the night for a variety of interactions.
- Help desk
- Onboarding
- FAQs
- Request policy documents
- Check balance
Claims Processing
Cut claim cycle times by automating the cumbersome back and forth conversations of filing claims. Automated service workflows can handle these tasks, so your claims officers can focus on more important initiatives.
- File a claim
- Claim Estimates
- Short-term disability
- FMLA
- Claim status
- Where is my check?
Sales Enablement
Arm brokers with simple and effective sales collateral through mobile-messaging. Say goodbye to outdated brochures and marketing collateral with Ushur's automated and interactive sales workflows.
- Benefits education
- Policy suggestions
- Promotional Offers
- Quote Issuance
Billing
Automate your billing processes and ensure payments are as seamless as possible. After companies deploy Ushur's billing service workflows, companies face significantly less failed billing.
- Failed billing
- Expired Credit Cards
- Payment Processing
- Payment Reminders
Cognitive FAQ
Apply the Ushur AI engine to the enterprise data you already have in your systems and the data that continuously accumulates from customer conversations for smarter data handling.
- Keyword search
- Topic detection
- Data retrieval
- Commonly asked questions
Agent Assistance
Arm your insurance agents with Ushur to automate administrative tasks and customer management. With just a push of a button, agents can deploy their repetitive workflows automatically.
- Customer conversations
- Contextual outreach to customers
- Triaging inquiries
Accelerate your Enterprise Workflows
Ushur is an automation platform harnessing the power of AI and ML technology to accelerate customer engagement. With Ushur, enterprises are turning data into actionable engagements to improve customer relationships and digitally transform their workflows.
