Automated Email processing system for intelligent email routing and responding
Use Ushur’s intelligent email automation software for high volume email triage, email classification and automated email response
Create a powerful, custom email processing system
With SmartMail email automation, enterprises can dramatically shorten email processing times while improving customer experience and realizing a 3–5x ROI. Cloud-based and powered by conversational AI with intelligent process automation, the Ushur platform provides the email automation tools needed to handle a torrent of emails from customers, employees and partners.
Ushur makes creating an automated email system easy and powerful. SmartMail can be applied to any inbox to auto respond, collect critical missing information, forward to appropriate teams, auto-populate back-end systems like Salesforce and provide real-time data for every email processed. Deploy SmartMail quickly, with few IT resources and no need for an external professional services team. Setup and training can happen in a matter of hours compared to the months it takes with other solution providers and no coding experience is needed to build email workflow automations.
Case Study
Irish Life and Ushur's Email Routing - A Fresh Look at Customer Engagement
In this white paper you'll learn:
- How Irish Life used Ushur’s SmartMail to automate its email triage process
- What convinced Irish Life to select Ushur’s SmartMail solution
- Irish Life’s results after deployment
- Why Ushur’s conversational AI platform stood out from every other solution on the market.
The Problem
with Email Processing
Support centers of all types receive thousands to hundreds of thousands of emails containing unstructured, free-form text, attachments and even images. Timely review, acknowledgment and routing to subject matter experts within internal teams is critical. However, email triage at this scale involving people to review and route to the right departments takes time and precious resources.
The Solution
for Email Processing
Utilizing language bot, SmartMail scans and understands emails including attachments such as documents and images. Its intelligence classifies, routes and even responds to your customer emails based on your business rules, using Ushur's proprietary industry and company-specific corpus. The result is an intelligent automated email system that saves time and money.
19%
15 HRS
to 1 MIN.
80%
nps score improvement
cut queue times down
reduced opex
19%
nps score improvement
15 HRS
to 1 MIN.
cut queue times down
80%
reduced opex
Use Case Video
Automate Customer
Emails with AI
SmartMail automates customer emails by reading, routing to the correct department, and populating backend systems.
FNOL Process Automation
