Automated Email processing system for intelligent email routing and responding


Use Ushur’s intelligent email automation software for high volume email triage, email classification and automated email response

Create a powerful, custom email processing system

With SmartMail email automation, enterprises can dramatically shorten email processing times while improving customer experience and realizing a 3–5x ROI. Cloud-based and powered by conversational AI with intelligent process automation, the Ushur platform provides the email automation tools needed to handle a torrent of emails from customers, employees and partners.

Ushur makes creating an automated email system easy and powerful. SmartMail can be applied to any inbox to auto respond, collect critical missing information, forward to appropriate teams, auto-populate back-end systems like Salesforce and provide real-time data for every email processed. Deploy SmartMail quickly, with few IT resources and no need for an external professional services team. Setup and training can happen in a matter of hours compared to the months it takes with other solution providers and no coding experience is needed to build email workflow automations.

Case Study

Irish Life and Ushur's Email Routing - A Fresh Look at Customer Engagement

In this white paper you'll learn:

  • How Irish Life used Ushur’s SmartMail to automate its email triage process
  • What convinced Irish Life to select Ushur’s SmartMail solution
  • Irish Life’s results after deployment
  • Why Ushur’s conversational AI platform stood out from every other solution on the market.

The Problem
with Email Processing

Support centers of all types receive thousands to hundreds of thousands of emails containing unstructured, free-form text, attachments and even images. Timely review, acknowledgment and routing to subject matter experts within internal teams is critical. However, email triage at this scale involving people to review and route to the right departments takes time and precious resources.

The Solution
for Email Processing

Utilizing language bot, SmartMail scans and understands emails including attachments such as documents and images. Its intelligence classifies, routes and even responds to your customer emails based on your business rules, using Ushur's proprietary industry and company-specific corpus. The result is an intelligent automated email system that saves time and money.


nps score improvement

15 HRS
to 1 MIN.

cut queue times down


reduced opex

Use Case Video

Automate Customer
Emails with AI

SmartMail automates customer emails by reading, routing to the correct department, and populating backend systems.

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