What is VCA?
With Ushur’s Virtual Customer Assistant, automate a variety of your customer journeys - from sales enablement to service ticketing to account updates - across virtually any channel (SMS, Voice, Email, Invisible App). VCA combines best-in-class conversational AI and deep integration to backend systems to deliver a powerful tool for enterprises to automate customer interactions.
What you can do with Virtual Customer Assistant
More than a chatbot, Ushur VCA can handle simple to highly complex customer support tasks from inbound call-deflection to automatic outbound requests for information in multiple languages.
What makes VCA even more powerful? It’s integrated with your backend systems like Salesforce, ServiceNow, ZenDesk and even legacy systems, which means real-time information can be read from and written to your systems of record. All of this leads to some really powerful stuff - automated data entry, faster processing times, and reduction in calls to the contact center.
Create interactive mobile campaigns that are dynamic and convert quickly. Send product info or campaigns across any channel.
Automate the filing of warranty, insurance or product claims by allowing customers to engage on their terms.
Using Ushur’s Push capability, automatically reach out to customers and retrieve critical account information without the need for an agent placing a call.
Set and update appointments
Avoid the hassle and back and forth associated with setting, updating and reminding for appointments.
Where’s my order (WISMO)
Allow customers to check on the status of orders any time of day via text. Free your agents to handle higher value tasks, while delighting your customers.
Leverage new forms of customer engagement to deliver targeted and relevant cross and upsell experiences to your customers
Service Desk & IT Ticketing
Automate and expedite IT service desk through incident deflection, automated ticket creation and status updates.
Allow customers to ask questions in their own words and VCA uses AI to scour your FAQ to answer
- Conversational AI platform for automating communications
- It’s multilingual and even translates
Push AND pull communications
Reach out to customers or let them reach out to you
Simple to highly complex use-cases
SMS, InvisibleApp, Email, Voice & Social
Easy to Use
- Configurable, trackable and deployable, all on the fly
- Visual, drag and drop design tools - no technical skills needed
It Plays Nice
VCA integrates into your backend systems, new and old
How it Works
How VCA works.
Ushur’s no-code builder is a web-based tool that anyone in your organization can use to build, deploy and track automated experiences with visual, drag-and-drop tools. Extensive APIs enable you to easily integrate VCA with your CRM system and bring in all the data exchanged within your secure channels.