What is SmartMail?
Cloud-based and powered by AI, Ushur’s SmartMail solution can process thousands of incoming emails, categorize and classify them based on predetermined business rules; auto-respond to each sender; and forward each email to the appropriate internal team for processing — all in under one second.
What you can do with SmartMail
Ushur can apply its SmartMail solution to any inbox. Once deployed, SmartMail uses conversational AI to perform three key tasks:
- Scan each email’s subject line and body
- Classify and categorize the main intent based on your predeterminedcategories and subcategories
- Route each email to the appropriate internal group
- Integrate with your CRM to pull data from the email and enter in yourbackend systems
For your business
SmartMail helps those processing high-volume customer emails to reduce their queue times, respond to customers faster, and process requests efficiently. Customers who implement SmartMail enjoy a host of benefits:
OF CLASSIFICATION CATEGORIES
CUT EMAIL PROCESSING FROM DAYS & HOURS TO
CUT COSTS BY
C-SAT AND NPS SCORES
How it Works
How SmartMail works.
Ushur’s no-code builder is a web-based tool that anyone in your organization can use to build, deploy and track automated experiences with visual, drag-and-drop tools. SmartMail uses historical data to build and train models that will scan, classify and route your emails automatically. Extensive APIs enable you to easily integrate SmartMail with your CRM system and bring in all the data exchanged within email.