Accelerate service desk case resolutions.
Use conversational AI and process automation to automate your tickets and delight your customers.
The Problem
As your business grows, your service desk agents often struggle to stay on top of their support tickets. Delayed updates and inaccurate information can cause headaches for customers, technicians and fellow agents alike.
The Solution
Thanks to Ushur’s AI-powered bots and ability to integrate into ticketing systems like ServiceNow and Atlasian, your customers, agents and technical staff can create, update, resolve and modify tickets automatically — without the need for phone calls or voicemails.
reduce process time
by up to
32%
Boost NPS Scores
by up to
22%
AUTOMATE
REPETITIVE TICKETS
Whitepaper
Transform your Service Desk with Conversational AI
Everything you need to know to make your service desk experience seamless and mobile with Ushur's AI-powered integrations into your Service Desk Applications
Here's what we cover in this White Paper:
- The Problem of the Legacy Service Desk
- Ushur for Service Desk Automation Solution
- What is Conversational AI?
- How Automated Service Desk Works
- Major Features
- Benefits
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