Comprehensive Customer Support Automation
Ushur provides comprehensive service desk automation software for enterprises in retail, insurance, technology, logistics, and transportation to reduce overall IT support costs and delight your internal customers. Powered by conversational AI with intelligent process automation, the Ushur platform provides the service desk automation tools critical to IT Service Desk, HR Service Desk, and Customer Support operations.
Transform your customer support operations with HR and IT service desk automation that lowers repeat calls and emails, and accelerates incident closure time, approvals, and resolutions. Off-the-shelf and customizable integrations with ServiceNow, Salesforce and Atlassian service desk offer a flexible ecosystem for automating routine service requests so that your IT Service Desk reps can focus on their customer relationships. With our service desk automation solution, customers get resolutions to their tickets faster and at a lower cost to the enterprise.
The Problem with Service Desk Operations
As your business grows, your service desk agents often struggle to stay on top of their support tickets leading to poor service desk resolution rates. Delayed updates and inaccurate information can cause headaches for customers, technicians and fellow agents alike and current service desk triage tools fall short of today’s changing needs.
The Solution for Service Desk Operations
Thanks to Ushur’s AI-powered bots and ability to integrate into HR and IT ticketing systems like ServiceNow and Atlassian, your internal customers, agents and technical staff can create, update, resolve and modify tickets using help desk automated responses — without the need for phone calls or voicemails.
reduce process time
by up to
Boost NPS Scores
by up to
Transform your Service Desk with Conversational AI
Here's what we cover in this White Paper:
- The Problem of the Legacy Service Desk
- Ushur for Service Desk Automation Solution
- What is Conversational AI?
- How Automated Service Desk Works
- Major Features