Focus on the Customer, not the Application

Leverage AI and automation to transform the customer experience

Kashif Mahbub

SVP of Marketing, Ushur

Maureen Flemming

Program VP, IPA, IDC

Consumer expectations are rapidly evolving, with enterprises competing to deliver the fastest, most effective service. However, the scale of their success is often limited by what their underlying technologies provide. How do traditional enterprises with years of legacy debt overcome their process and data silos to outperform digital natives?

Join IDC's Maureen Fleming as she uncovers a new breed of software that modernizes operations, with customer experience at the forefront.

Together with Ushur's Kashif Mahbub, learn how to:

  • check markReshape your interaction model across the entire customer journey
  • check markRemove friction from micro-engagements with modern, digital self-service
  • check markRespond quickly to evolving customer needs with no-code solutions

Please see the complimentary IDC report by Maureen to dive deeper into thought leadership along these topics.

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